Customer Service Representative

Aleron; Cary (NC); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A consulting firm in Cary, NC is seeking a Customer Service Representative to deliver 24/7 support and manage service scheduling. The role requires an Associate Degree and 2+ years in customer service. Excellent interpersonal skills are essential. This contract position offers a pay rate of $30.05 per hour and a hybrid work environment.

Qualifications

• Minimum 2 years of experience in a customer relationship related role, in a fast-paced environment.
• Minimum 2 years of experience in communicating ideas and rationale to internal teams and customers.

Responsibilities

• Deploy resources within the service organization to ensure service activities.
• Provide world-class customer experience by offering 24/7 support.
• Manage scheduling of service events and communicate effectively with customers.
• Navigate dashboards and use structured data for decision-making.
• Balance workload and customer preferences for optimal outcomes.

Skills

Customer service experience

Emotional intelligence

Team collaboration

Organizational skills

PC skills (Microsoft Office)

Education

Associate Degree

Job description

Are you a Customer Service Representative looking to join one of the top companies in the Manufacturing Industry?

Are you looking to further your career and grow?

Do you have experience in customer relationship related role, in a fast-paced environment?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work Hybrid with our client in Cary, NC.

Job Responsibilities:

• This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution.
• They are accountable for delivering world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload.
• This role will report to the Zone Operations Manager and will be part of a team focused on customer success.
• Coordinators are often the first point of contact for customers and deliver ETAs, clarify service expectations, and manage escalations professionally.
• Candidates should be comfortable navigating dashboards and using structured data to guide decisions.
• The role involves dynamic prioritization and re-scheduling based on field conditions, and requires thinking in terms of optimization - balancing workload, proximity, and customer preferences to achieve best outcomes.
• Emotional Intelligence & Team Collaboration are essential in this high-pressure environment.

What We Offer:

Pay: $30.05 / hr.

Hours: 40 hrs/Week.

Length: Contract (12 months).

Requirements:

• Associate Degree.
• Minimum 2 years of experience in a customer relationship related role, in a fast-paced environment.
• Minimum 2 years of experience in communicating ideas and rationale to internal teams and customers.

Preferred Qualifications:

• Positive attitude and passion for customer service.
• Excellent interpersonal skills, with the ability to interact favorably with others and maintain positive relationships.
• Excellent organizational skills, with the ability to manage time and prioritize based on impact and criticality of customer issue.
• Good PC skills (MS office software like Word, PowerPoint, Excel, and Outlook).
• Ability to professionally investigate and respond to requests in a timely manner.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States.