Customer Service Representative

Ohio Gratings, Inc.; Canton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Ohio Gratings, Inc. is seeking a detail-oriented administrative customer service professional to ensure accurate order processing and effective communication with customers and internal teams.

The role emphasizes using MS Office and ERP systems, handling inquiries, and supporting production coordination; on-site work in Canton, OH. Strong communication and organizational skills, plus a high school diploma, are valued.

Qualifications

• Experience delivering high-quality customer service with accuracy.
• Strong written and verbal communication and attention to detail.
• Friendly, helpful demeanor and professional phone etiquette.
• Proficiency in Microsoft Office and ERP systems.

Responsibilities

• Process and track customer orders from intake to delivery.
• Prepare quotes, memos, and reports using MS Office and ERP.
• Coordinate with production and other departments to resolve inquiries.
• Handle incoming calls and direct to appropriate staff.
• Read reports to determine significance and distribution.
• Ensure customer satisfaction through sales service.
• Assist with special projects as needed.
• Verify data accuracy in orders and approvals.
• Confirm alignment of customer requests with company capabilities.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High School diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

ERP systems

Outlook

Job description

Job Details

Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries in conjunction with other administrative, and data-entry responsibilities.

As a faith-based organization rooted in biblical principles, we strive to reflect these values in our work, relationships, and decision-making. We expect all associates to learn, embrace, and actively model our core values through their actions, choices, and collaboration with others. This commitment is essential to sustaining our culture and achieving shared success.

This job description does not describe all activities, duties, responsibilities, or physical demands that are required of the employee for this job. Likewise, the work environment described is merely representative. Duties, responsibilities, activities, physical demands, and work environment may change at any time with or without notice.

Essential Duties / Responsibilities

• Requires thorough knowledge and understanding of process flow to ensure orders released to production are following customer contract and Company proposal, production schedules, required operations, required materials, and/or outside services is complete, accurate, and well-organized.
• Prepare reports, memos, letters, quotes, sales orders, and other documents, using Microsoft Office Suite, and various ERP systems.
• Knowledge of administrative procedures and systems such as word processing, managing files, and records, transcription, designing forms, and other office procedures and terminology.
• Receives incoming calls and correspondence and directs them to the appropriate personnel/department.
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
• Ensure high levels of customer satisfaction through excellent sales service.
• Coordinate and assist with special projects and events as needed.
• Audits quotes against purchase orders research discrepancies and approves for submittal to shop. Check data accuracy in orders.
• Validate customer request and Company capabilities are in alignment.
• Perform other duties as assigned by supervisor.

Education, Work Experience, and Proficiencies

• High School diploma or equivalent is required.
• Associate degree in a related field is also preferred.
• Previous customer service experience is a plus.
• Excellent written and verbal skills with the highest level of accuracy and attention to detail.
• Excellent interpersonal, communication and organizational skills.
• Friendly, helpful, confident, and engaging personality.
• Strong computer skills in Microsoft Office Suite, to include Outlook, Word, Excel, and the willingness to learn other software packages as required.
• Experience with ERP systems, business or industry related experience with metals, fabrication, construction, and/or grating manufacturing company is preferred.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the essential duties of this job the employee may be required to go onto the production floor. The work environment requires the use of Proper Protective Equipment (PPE) when on the production floor.

EEO STATEMENT

Ohio Gratings, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state, or federal laws.