Customer Service Representative

Farm Boy; Cambridge (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discount

On-the-job training

Internal promotions

Community programs

Job summary

Farm Boy in Cambridge, MA is seeking team members to deliver warm, confident customer service and keep departments looking their best. You’ll greet customers, assist with product knowledge, stock displays, and maintain clean, safe spaces.

The role requires attention to detail, reliability, and a collaborative mindset. English fluency is required; French is a plus. Evening, weekend, and holiday availability is a plus. Farm Boy offers competitive benefits and employee discounts.

Qualifications

• Genuine passion for delivering engaging customer service.
• Retail experience is asset; education/experience may be substituted.
• Attention to detail with pride in quality and cleanliness.
• Team-oriented with strong communication and organization.
• Willingness to work evenings, weekends, holidays.
• Fluency in English; French is a plus.

Responsibilities

• Deliver warm, confident, and engaging service.
• Welcome and assist customers per Farm Boy standards.
• Stock, package, and rotate merchandise with clear signage.
• Keep areas clean, safe, and organized.
• Follow health, safety, and food safety policies.
• Complete opening/closing procedures and assist teammates.
• Support team with additional duties as needed.

Skills

Customer service

Retail experience

Attention to detail

Teamwork

Communication skills

Organizational skills

English fluency

French (asset)

Education

Education/Experience parity

Job description

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different.

You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for detail and a passion for teamwork, you’ll ensure products are displayed beautifully and customers feel supported every step of their visit. Here are some of the other ways you’ll help us stand out:

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Welcome, greet, and assist customers using Farm Boy Service Standards while sharing your knowledge and enthusiasm for our products.
• Package, stock, and rotate merchandise on display counters and shelves, ensuring high-quality presentation and accurate signage.
• Maintain clean, safe, and organized work and storage areas through general housekeeping duties, including sweeping, mopping, and dusting.
• Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use.
• Complete designated opening and closing procedures and support fellow Team Members as needed.
• Support the team with additional duties on a periodic basis.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Retail experience is considered an asset; an equivalent combination of education and experience will also be considered.
• The ability to work independently with attention to detail and pride in delivering quality results and maintaining cleanliness standards.
• A collaborative, team-oriented approach supported by strong communication and organizational skills.
• Thrive in a fast-paced, hands-on setting that involves multiple deadlines, extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What we bring to the table.

At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

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