Customer Service Representative

Fisher & Paykel Healthcare Limited; California (MO); On-site; USD 52,000 - 60,000; Full time

Job summary

Join a leading healthcare company as a Customer Service Representative, where you will ensure exceptional service and support to customers. This role involves processing orders, resolving inquiries, and collaborating across departments to enhance operational efficiency. Your passion for customer service and strong communication skills will be crucial in making a lasting impact.

Benefits

Medical, dental, and vision insurance

Paid parental leave

401k with company match

Employee stock purchase plan

Qualifications

• Passionate about providing excellent customer service.
• Ability to think critically and solve problems efficiently.
• Strong communication and interpersonal skills over the phone/email.

Responsibilities

• Manage customer orders and process high volumes of transactions.
• Collaborate on Continuous Improvement projects.
• Act as a liaison between customers and the operations team.

Skills

Customer service

Communication

Critical thinking

Interpersonal skills

Data entry

Organizational skills

Education

Experience in customer service or related industry

Tools

MS Office (Word, Excel)

ERP systems

Job description

At Fisher & Paykel Healthcare, our dedication unites us in a shared mission to improve patient care and outcomes through world-leading healthcare solutions. We call this commitment Care by Design.

Our journey began in New Zealand over five decades ago when a visionary doctor and two ingenious engineers pioneered a new approach to respiratory health. Today, we are a leading designer, manufacturer, and marketer of products and systems for acute and chronic respiratory care, anesthesia, and the treatment of obstructive sleep apnea. Our innovative products touch the lives of millions of patients annually while operating in over 120 countries worldwide.

We seek individuals who are passionate about having a lasting, positive impact. We value individuals who prioritize enduring relationships, creative thinking, and who are driven to make a difference.

In return, we will support your personal and professional growth with our inclusive work environment, built on a foundation of care and collaboration. Together, we form a team of compassionate individuals dedicated to purposeful work.

Care to join us and make a real impact?

Job Overview:

As a Customer Service Representative, you will play a crucial role in ensuring our customers receive exceptional service and support. You will be responsible for managing customer orders, processing high volumes of transactions, and resolving complex inquiries. Your ability to communicate effectively and work collaboratively with various teams will be essential in maintaining customer satisfaction and operational efficiency. This role will report to the Lead Customer Service Representative and be based out of our Irvine office.

Responsibilities:

• Collaborate on cross-departmental Continuous Improvement projects while identifying opportunities for improvements and efficient processes
• Receive, validate, and process customer orders placed from phone, email, or fax
• Process and input high order volumes (60+ per day) into an ERP system
• Issue Customer Credits and process RGA's
• Ensure all transactions are processed accurately and efficiently
• Liaison between customers, sales team, and US operations team
• Critically think through complex inquiries and develop customer resolutions
• Provide Customers assistance with general inquiries via phone or email

Qualifications:

• Passionate about providing excellent customer service
• Experience in customer service role or related industry experience
• Excellent data entry abilities and proficiency in MS Office (Word, Excel)
• Strong communication and interpersonal skills over the phone/email
• Experience with ERP systems and high-volume order processing
• Ability to think critically and solve problems efficiently
• Excellent organizational skills and attention to detail
• Ability to work collaboratively with cross-functional teams

Salary Range:

The anticipated salary range for this position is $52,000-$60,000. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Fisher & Paykel Healthcare is a multi-state employer, and this salary range may not reflect positionsthat work inother states.

You'll have an opportunity to participate in a comprehensive benefits package that offers medical, dental, vision, life insurance, paid parental leave, 401k, employee stock purchase plan, and other options to meet the diverse needs of our employees.

Our corporate headquarters in Irvine offers employees a complimentary breakfast every other week; our amenities include a cafe with rotating culinary stations, an indoor-outdoor fitness center, a fully equipped, open-air event center, and a one-of-a-kind gathering area with an Olympic-length pool.

US work authorization is a precondition of employment. Fisher & Paykel Healthcare will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position.

Fisher& Paykel Healthcare is an equal opportunity employer. The Company's policy is not to discriminate nor allow any employee to discriminate against any employee or applicant for employment based on race, color, age, religion, sex, national origin, disability, marital status, sexual orientation, or military status, including veterans and disabled veterans.

Fisher & Paykel Healthcare participates in E-Verify.

Apply today and join our dynamic Fisher & Paykel Healthcare team! You will be part of a culture motivated by changing clinical practice and improving patient care and outcomes.

Reasonable Accommodations

As an Equal Opportunity Employer, Fisher & Paykel Healthcare is committed to providing reasonable accommodation to applicants with disabilities. If you are interested in applying for employment with Fisher & Paykel Healthcare, and need special assistance or an accommodation to use our website, please contact us at [e-mail]

When contacting us please provide your contact information and the nature of your accessibility issue. We will only respond to requests for reasonable accommodations.

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