Customer Service Representative

Sonova; California (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading hearing care solutions provider is looking for a remote Customer Service Representative. The role involves providing reliable support via phone and email, processing orders, and working closely with multiple departments. Ideal candidates have a Bachelor's degree and a minimum of 2 years in customer service, preferably in the medical device sector. Enjoy comprehensive benefits including medical coverage, 401k with company match, and tuition reimbursement.

Benefits

Medical, dental and vision coverage

401k plan with company match

Tuition reimbursement

Qualifications

• Minimum 2 years of customer service experience.
• Previous medical device experience preferred.
• Fluent in English and any second language is a plus.

Responsibilities

• Maintain a positive and professional attitude.
• Provide responsive customer service via phone and email.
• Process sales orders and troubleshoot products.

Skills

Customer Service

MS Office

Bilingual

Education

High School Diploma or equivalent

Bachelor's Degree

Job description

Overview

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Valencia, CA – Remote

Customer Service Representative

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Provide responsive and reliable customer service via phone & email
• Use of ERP system to process sales orders, shipments, Credits/Debits & RMA’s.
• Knowing the product line to help troubleshoot
• Ability to work alongside multiple departments (Insurance, Billing, Inside Sales) to ensure our customers are fully taken care of.
• Other duties as assigned.

Travel Requirement: none

More about you

Education

• High School Diploma or equivalent

Qualifications

• Bachelors Degree
• Minimum of 2 years
• Previous medical device experience
• English/ Fluent
• Any second language
• MS Office (including Excel)

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Benefits

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between $21.53/hr - $32.30/hr (based on location). This role is also eligible for bonus.

How we work

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.