Customer Service Representative

SUNNY DISTRIBUTOR INC.; California (MO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance: Company paid

401k matching

Job summary

Sunny Health & Fitness is a leading health and fitness brand seeking a customer-facing professional to support sales and service channels. You will interact with customers across social media, respond to inquiries, and resolve issues with a positive and proactive approach.

The role requires strong English communication, a sales mindset, and the ability to work within a fast-paced environment. Benefits include medical coverage, 401k matching, and a supportive team culture.

Qualifications

• Experience interacting with customers and responding to inquiries in a fast-paced environment.
• Strong sales mindset with a results-driven attitude.
• Excellent written and verbal communication in English.

Responsibilities

• Present a positive and professional attitude toward customers.
• Respond promptly to inquiries and requests.
• Resolve a wide range of problems from analysis through resolution.
• Utilize best methods to handle complex issues.
• Work diligently and independently with a set schedule.
• Understand fitness equipment at technical, operational and sales levels.
• Remain flexible with shifting workflow and responsibilities.
• Communicate with colleagues and management.
• Provide insights to improve company processes.
• Create and edit spreadsheets, emails and reports.
• Learn from coaching and feedback.
• Participate in seasonal overtime at 1.5x pay.

Skills

Sales experience

Customer service

Communication skills

Microsoft Office

Tools

Outlook

Excel

Word

Job description

Sunny Health & Fitness is an industry leading health and exercise-centric lifestyle brand that is dedicated to cultivating and empowering those within the fitness community. We believe fitness should be accessible to everyone, anywhere, anytime. Our goal is to enable and provide you with the tools you need to become better through a fulfilling fitness experience and lifestyle.

Schedule: Monday-Friday 8:30 AM-5:30 PM (1 hour unpaid lunch)

Essential Duties and Responsibilities:

• Present a positive and professional attitude towards the most difficult customers.
• Respond promptly and correctly to inquiries and requests.
• Resolve wide variety of problems from analysis through resolution.
• Utilize best methods and judgment to handle complex issues.
• Work diligently and independently throughout a set schedule.
• Understand wide line of fitness equipment at technical, operational and sales levels.
• Remain flexible with shifting workflow, assignments and responsibilities.
• Communicate constantly with colleagues and management.
• Provide insight and suggestions to improve company processes.
• Create and edit spreadsheets, emails and reports.
• Learn from coaching and feedback while growing from mistakes.
• Participate in seasonal overtime work (at 1.5x pay).

Qualifications, Skills, and Knowledge:

• Experience interacting with customers and responding to a high volume of social media messages, inquiries, and comments.
• Must have Sales experience.
• Smart, energetic and upbeat personality.
• Patience, calm and confidence during difficult interactions.
• Excellent written and verbal communication in English.
• Creative problem solver and thinker.
• Ability to self-train from proper resources and support.
• Microsoft Office knowledge - Outlook, Excel and Word.
• Strong time-management from organization, multi-tasking, and prioritization skills.

Benefits:

• Medical, Dental, Vision Insurance.
• Life Insurance: Fully covered by the company.
• 401k matching, 100% match up to first 3% and 50% match for the next 2%. Eligible to enroll after six months with the company. 100% fully vested.
• Paid Sick Leave
• 7 Paid Holidays
• Paid Vacation
• Company provides discounts for fitness equipment for our employees.