Sales and Service Associate

24 Hour Fitness; Sunnyvale (CA); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

paid time off

medical and dental coverage

401k with match

a free gym membership

discounts on products and personal训练

Job summary

24 Hour Fitness is seeking a dynamic team member to welcome new members and guide them through the start of their fitness journey. You will listen to goals, tailor personalized recommendations, and create a positive, motivating member experience.

Role emphasizes authentic service, strong interpersonal skills, and the ability to help members connect with fitness offerings in a friendly environment. Full-time opportunity at our Sunnyvale location.

Qualifications

• Authenticity and integrity in interactions with members.
• Self-motivation and genuine interest in helping others.
• Strong drive to meet or exceed goals with a positive attitude.
• Able to embrace challenges and learn from setbacks.
• Desire to deliver exceptional member experiences and service.

Responsibilities

• Develop first-name relationships with members, answer questions and connect them with resources.
• Keep the gym clean, well-maintained, and safe for members and guests.
• Provide a welcoming sales and service experience to inspire members to pursue fitness goals.
• Assist onboarding of new members, welcome them at entry and address their needs promptly.

Skills

Authenticity

Self-motivation

Goal-oriented

Adaptability

Service mindset

Retail or fitness sales experience

CPR/AED certification within 60 days

Job description

FULL-TIME Part-time

LOCATION 762 Sunnyvale Saratoga Rd Sunnyvale CA 94087

About Us

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Job Summary

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

Essential Duties & Responsibilities

• Developing first‑name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• You help keep our gym clean, well‑maintained, and safe for members and guests.
• Delivering an outstanding and well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check‑in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Qualifications

Required Knowledge, Skills & Abilities

• Demonstrate authenticity, sincerity, and open‑mindedness; you show up as yourself and act with integrity.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Availability

• Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community

Travel Requirement

• Minimum travel may be required for training purpose and lead generation.

Variable Compensation

Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

Benefits At 24

• paid time off
• medical and dental coverage
• 401k with match for qualifying positions
• a free gym membership
• discounts on products and personal training
• a variety of Employee Resource Groups that you can connect with to participate in community events both in‑person and virtually

Disclaimer

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Benefits Summary

• 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance.
• Benefit eligible team members may also accrue vacation hours.
• All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary

All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Pay Range: $19.50 - $19.50

FUNCTIONAL GROUP

Service