Customer Service Representative

Crash-Champions-Collision-Repair-Team-1; Batavia (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in Batavia, IL is hiring for an administrative role focused on welcoming customers, answering calls, and coordinating with service staff. You will maintain a clean reception area, direct inquiries, and support the General Managers and Service Advisors with clerical tasks.

This position offers competitive compensation with a pay range of $15.00 to $25.00 per hour, plus comprehensive benefits and opportunities for growth within a fast-growing MSO that values People First.

Qualifications

• Strong interpersonal and customer service abilities.
• Analytical and problem-solving skills.
• Multitasking and organizational abilities.
• Ability to handle high volume of calls and emails daily.
• Patience and attentiveness.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain a clean workspace as first contact with customers.
• Manage incoming calls, walk-ins, and written correspondence, directing matters to appropriate person or department.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables, payables, data entry into accounting systems and various spreadsheets; balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Organizational skills

Job description

Champions Do More

As one of the fastest-growing and most exciting brandsin the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S.The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Championswas foundedin 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winnerMatt Ebert. Formore than25 years, our vision hasbeen anchoredby the belief that delivering superior collision repair service is about People First.Welcome to Crash Champions. We Champion People.

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus ("Cash From Crash")
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate

USD $15.00/Hr.

Posted Max Pay Rate

USD $25.00/Hr.