Customer Service Representative

Jani-King of Cleveland; Broadview Heights (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Health insurance (dental, vision, life

Simple IRA 3% match

Job summary

Jani-King Northeast Ohio is seeking a self-motivated, full-time representative to manage customer accounts and serve as the liaison between customers, our field team, and franchisees. You will own your accounts, establish relationships, and address inbound concerns with professional communication.

The role requires 1-2 years in customer service, strong problem solving, and ability to multi-task. Benefits include holidays, vacation, health coverage, and a Simple IRA plan with a 3% match.

Qualifications

• 1-2 years of customer service experience.
• Strong problem solving and organizational skills.
• Ability to multi-task and prioritize.
• Ability to handle difficult conversations.
• Strong interpersonal skills.
• Ability to build collaborative relationships.
• Initiative and thoroughness.
• Sense of urgency.
• Proficient in Microsoft Office such as Word, Excel and Outlook.

Responsibilities

• Liaise between customers, internal team, and franchisees to facilitate timely communication.
• Notate feedback in the database and organize/prioritize information received.
• Handle inbound customer concerns and resolve issues.
• Maintain strong written and oral communication with customers.

Skills

Customer service

Interpersonal skills

Problem solving

Organizational skills

Multitasking

Communication skills

Relationship-building

Initiative

Urgency

Tools

Word

Excel

Outlook

Job description

Jani-King, which celebrated the company’s 50th year anniversary in 2019, is the world’s the largest franchise based, commercial cleaning company and is proud to be the official cleaning company for both the Cleveland Cavaliers and the PGA of America. Jani-King of Cleveland, representing the Northeast Ohio market for Jani-King, opened their doors in 1991 and has become the fourth largest Jani-King office in the United States while maintaining the same ownership that started the business over 30 years ago. Jani-King truly take pride in their reputation as the leader in the commercial cleaning industry and value every employee who has dedicated themselves to helping Jani-King grow it's well-deserved reputation.

Job Description

We are looking for a well-rounded, self-motivated, professional individual who is seeking a full-time career with a well-established organization. This individual will be representing the Jani-King office in Northeast Ohio. This role enables you to take ownership of your accounts as you work to establish relationships with your customers. The ability to handle difficult conversations in combination with strong written and oral communication skills are required as you will be the first point of contact for inbound customer concerns. You will also routinely reach out to your customer base to gather information on how services are going at their facility.

We are seeking an individual with great interpersonal skills to be the liaison between our customers, internal team, and franchisees to facilitate the timely communication that is vital to the success of our business. This will require you to notate feedback in our database as well as organize and prioritize the information you receive. You will work both independently and collaboratively with our field team to ensure that concerns are resolved for our customers.

Jani-King also offers a benefits package including paid holidays, paid vacation, healthcare including dental, vision and life insurance, and a Simple IRA plan with a 3% match.

Qualifications

• 1-2 Years of Customer Service Experience
• Strong Problem Solving and Organizational Skills
• Ability to Multi-Task and Prioritize
• Ability to Handle Difficult Conversations
• Strong Interpersonal Skills
• Ability to Build Collaborative Relationships
• Initiative and Thoroughness
• Sense of Urgency
• Proficient in Microsoft Office such as Word, Excel and Outlook

Additional Information

This is a full time position held Monday thru Friday from 8AM to 5PM. All prospective employees will be subjected to a background check.All your information will be kept confidential according to EEO guidelines.