Customer Service Representative

Stampede Culinary Partners; Bridgeview (IL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

HSA/FSA

Pet insurance

401(k) with employer match

Disability

PTO

Floating holidays

Employee discounts

Company bonus program

Other perks

Job summary

Stampede Culinary Partners in Bridgeview, IL, is seeking a Customer Service Representative to ensure accurate order processing, timely delivery, and exceptional customer service. You will collaborate with Sales, Production, Shipping, and other teams to support orders and customer satisfaction.

The role requires 1–2 years in customer service or order entry, proficiency in Microsoft Office, and experience with ERP/order management systems.

Qualifications

• High school diploma or GED; Associate or Bachelor's degree preferred.
• 1–2 years of customer service, order entry, or administrative experience.
• Manufacturing, food production, or distribution experience is a plus.
• Strong communication and relationship-building skills.
• Excellent organizational skills with attention to detail.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Experience with ERP or order management systems preferred.
• Ability to prioritize multiple tasks in a fast-paced environment while maintaining accuracy.

Responsibilities

• Process customer orders accurately and efficiently using the ERP system.
• Communicate with customers regarding orders, products, pricing, delivery schedules, and account needs.
• Monitor customer ordering trends and follow up on changes in purchasing activity.
• Coordinate with Production and Shipping to ensure orders are fulfilled and delivered on time.
• Investigate and resolve customer questions, order discrepancies, and service concerns.
• Maintain customer pricing and account information for accuracy.
• Support export documentation and customer requirements when applicable.
• Assist with sample requests, promotions, and special customer projects.
• Prepare reports and provide administrative support for Sales and Customer Service teams.
• Partner with internal departments to improve customer satisfaction and service levels.

Skills

Customer service

Order entry

Communication

Organizational skills

Excel

Outlook

ERP systems

Education

High School Diploma or GED

Associate/Bachelor preferred

Tools

ERP system

Order management

Job description

Stampede Culinary Partners is looking for a customer-focused Customer Service Representative to join our team in Bridgeview, IL! If you thrive in a fast-paced environment, enjoy building relationships, and take pride in delivering exceptional service, we'd love to hear from you.

WHAT'S THE SCOPE?

This full-time Customer Service Representative position offers the opportunity to play an essential role in supporting our customers, sales team, and operations by ensuring orders are processed accurately and delivered on time.

Our team also enjoys excellent benefits, including:

• Health, dental, and vision insurance
• HSA/FSA options
• Pet insurance
• 401(k) with employer match
• Short-term and long-term disability
• Paid time off (PTO)
• Floating holidays
• Employee discounts
• Company bonus program
• Additional employee perks

This is a full-time position based in Bridgeview, IL.

YOUR CONTRIBUTIONS MATTER

As a Customer Service Representative, you'll serve as the primary point of contact for our customers, ensuring every order is handled accurately, efficiently, and with exceptional service. You'll work closely with Sales, Production, Shipping, and other internal teams to provide timely communication and deliver outstanding customer experience.

In this role, you will:

• Process customer orders accurately and efficiently using the company's ERP system.
• Communicate with customers regarding orders, products, pricing, delivery schedules, and account needs.
• Monitor customer ordering trends and proactively follow up on changes in purchasing activity.
• Coordinate with Production and Shipping to ensure orders are fulfilled and delivered on time.
• Investigate and resolve customer questions, order discrepancies, and service concerns.
• Maintain customer pricing and account information to ensure accuracy.
• Support export documentation and customer requirements when applicable.
• Assist with sample requests, promotional programs, and special customer projects.
• Prepare reports and provide administrative support for the Sales and Customer Service teams.
• Partner with internal departments to continuously improve customer satisfaction and service levels.

WHAT'S REQUIRED?

• High school diploma or GED (Associate's or Bachelor's degree preferred)
• 1–2 years of customer service, order entry, or administrative experience
• Manufacturing, food production, or distribution experience is a plus
• Strong communication and relationship-building skills
• Excellent organizational skills with exceptional attention to detail
• Proficiency in Microsoft Office, especially Excel and Outlook
• Experience working with ERP or order management systems is preferred
• Ability to prioritize multiple tasks in a fast-paced environment while maintaining accuracy

ABOUT US

Stampede Culinary Partners is an innovative protein solutions company founded in 1995 and built on a simple principle: customer satisfaction. Our customers include leading restaurants, top retailers, foodservice distributors, home delivery providers, and other emerging markets throughout North America.

Our success is driven by our people and guided by our five core values:

• Perform passionately
• Challenge directly and respectfully
• Commit to teamwork
• Embrace innovation
• Deliver excellence every day