Customer Service Representative

Applied Medical Technology, Inc. (AMT); Brecksville (OH); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Family-oriented environment

Annual raises

On-site amenities

Employee events

Tuition reimbursement

Referral bonuses

EAP

Job summary

A leading company in enteral device product development is seeking a Customer Service Representative to join their team in Brecksville, OH. The role involves processing orders, providing product information, and handling customer inquiries. Ideal candidates will have strong communication, organizational skills, and experience with Microsoft Dynamics. The position is fully on-site and offers a family-oriented environment with various benefits.

Qualifications

• Experience with ERP system Microsoft Dynamics is a plus.
• Customer service experience required.

Responsibilities

• Assist customers and prioritize their needs.
• Handle incoming calls and manage large volumes of orders.
• Troubleshoot product issues over the phone after training.

Skills

Communication

Organization

Computer Skills

Customer-focused Attitude

Teamwork

Education

High School Diploma

Tools

Microsoft Dynamics

Microsoft Office Suite

Job description

Join to apply for the Customer Service Representative role at Applied Medical Technology, Inc. (AMT)

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT’s steady growth creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while reaching users globally.

Position Summary

Customer service representatives process orders, provide product and service information, and handle customer complaints.

Pay: Starts at $20/hr. This is a 100% on-site role in Brecksville, OH.

Duties and Responsibilities

• Assist customers sincerely and prioritize their needs.
• Communicate effectively with a customer-focused approach.
• Research and locate answers from webpages and resources.
• Enter sales orders into ERP system Microsoft Dynamics, ensuring accuracy.
• Manage large volumes of orders and respond promptly to inquiries.
• Double-check own and others' work to limit errors.
• Set up new customers in ERP, verify tax status, and coordinate credit and tax exemption forms.
• Provide information about products and services via email and phone.
• Handle incoming calls from buyers and direct customers appropriately.
• Verify order status and related fulfillment details.
• Handle complaints or returns with attention to detail.
• After training, troubleshoot product issues over the phone.
• Ensure timely responses and follow-up on inquiries and complaints.
• Work collaboratively with team members, coordinating workload effectively.
• Perform other duties as assigned.

Requirements

• Proficient communication, organization, and computer skills.
• Ability to work independently with attention to detail.
• Experience with ERP system Microsoft Dynamics is a plus.
• Strong phone and active listening skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Teamwork and interpersonal skills.
• Computer literacy in Microsoft Office Suite.
• Customer-focused attitude with patience and empathy.
• High school diploma; customer service experience; computer skills.
• Ability to interpret technical documents and communicate effectively.

Additional Information

Persons may be required to pass background checks. AMT is an Equal Opportunity Employer.

Benefits

• Insurance: Medical, dental, vision.
• Other benefits: Hospital indemnity, critical illness, life insurance, disability.
• 401k: Matched contributions up to 3%.
• Paid Time Off and holidays.

Perks

• Family-oriented environment, annual raises, on-site amenities, employee events, tuition reimbursement, referral bonuses, EAP.

Salary starting at $20/hr.