Customer Service Representative

Havertys Furniture; Braselton (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid comprehensive training

Daily Pay Program

401K with company match (4%)

Generous benefits: medical, dental, &视

Job summary

Haverty Furniture Companies, Inc in Braselton, GA is seeking friendly, customer‑focused individuals for our Customer Service Team. You will handle calls, emails, and pre/post‑delivery communications, using our service center tools to resolve issues and maintain a current To Do list.

The role includes paid training, daily pay option, 401K with company match, comprehensive benefits, PTO, and opportunities for advancement within the company.

Qualifications

• Excellent communication and listening skills.
• Ability to multi‑task in a fast‑paced environment.
• Self‑motivated and positive in a team setting.
• Professional interaction with customers and colleagues.
• Basic computer skills and experience with an automated system.

Responsibilities

• Respond to incoming/outgoing phone calls and emails.
• Use My Service Center to create, maintain, and resolve customer service issues.
• Maintain an action‑driven To Do list and keep it current daily.
• Learn procedural, policy, and system changes and adapt accordingly.
• Understand productivity standards and time management.
• Contribute to a team environment and deliver value.

Skills

Excellent communication

Active listening

Multi-tasking

Team player

Professional customer interaction

Basic computer skills

Detail oriented

Call center experience

Tools

My Service Center

Job description

Company: Haverty Furniture Companies, Inc

Location: Braselton, GA, USA

We’re looking for bright, energetic individuals to join our Customer Service Team. Advance your career with Havertys, the most established Furniture Retailer in the industry. Your onsite, hands‑on training begins on your first day, where you’ll learn Havertys standards for providing exceptional customer service and ensuring customer satisfaction. You’ll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork. Come grow with us at Havertys, where Life Looks Good!

Pay

Starting at $17.00 an hour, more with experience

Schedule

The first 2 weeks of employment are Monday-Friday, 8:00am-5:00pm for training. Training is paid (The length of the training class may be adjusted as needed). Shifts: 8:00am-5:00pm, 9:15am-6:15pm. Schedule rotation: 4 weekdays and Saturday, then 5 weekdays with the weekend off.

This Is Your Opportunity To

• Apply your communication skills in responding to incoming and outgoing phone calls, pre-and post‑delivery calls, and emails
• Use My Service Center to create, maintain, and resolve Customer Service issues
• Maintain an action‑driven To Do list and work the list to keep it current daily
• Learn procedural, policy, and system enhancements and adapt to changes as they occur
• Gain understanding of productivity standards and time management skills
• Showcase your ability to perform and provide value in a team environment

Earning Opportunity

• Salary starts at $17.00 per hour, more with experience
• Get Paid Daily. Team members have the flexibility to Draw Pay between pay cycles.

We Offer

• Paid comprehensive training
• Flexibility to draw pay between pay cycles with our Daily Pay Program
• 401K program with a company match of 4%
• Generous benefits package with premier medical, dental, and vision partners
• Paid time‑off includes vacation, sick time, personal days, company holidays
• Ability to advance within the company if desired
• Opportunities to give back to the community
• Substantial associate discount on our quality merchandise
• Bonus program for Team Member Referrals
• Educational financial assistance
• Complimentary health and wellness program

Qualifications

Job Requirements

• Excellent communication and listening skills
• Ability to multi‑task within a fast‑paced environment
• Self‑motivated
• Must work positively in a team environment.
• Ability to professionally interact with customers and other team members
• Basic computer skills, including experience with an automated system
• Detail‑oriented
• Must have prior call center experience
• Ability to pass criminal background check, and drug test.

Work Environment

• Office setting, business dress code
• Shifts: 10:00am to 7:00pm
• Schedules rotation: Rotation: 4 weekdays and Saturday then 5 weekdays with the weekend off

Physical Demands

• Ability to sit for extended periods, use a computer and phone, perform repetitive tasks, and demonstrate proficient attention to detail.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be considered to enable individuals with disabilities to perform the essential function

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

Job Segment

Call Center Representative, Customer Service Representative, Call Center, Customer Service