Office Supervisor

Havertys Furniture; Winston-Salem (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid training

Daily pay

401(K) match

Benefits package

Paid time-off

Career advancement

Associate discount

Referral bonus

Educational assistance

Health & wellness program

Job summary

Havertys Furniture in Winston-Salem, NC seeks an Office Supervisor to lead the Guest Services Office, supervise daily operations, handle calls, and ensure excellent customer service.

The role includes responsibilities such as coordinating with the Office Coordinator, auditing procedures, assisting with inventory and AP functions, and supporting HR/payroll tasks when needed. The position offers benefits, daily pay options, and opportunities for advancement.

Qualifications

• High school diploma or GED; or 1–3 years related experience.
• 1–3 years in office and customer service preferred.
• General computer skills with MS Word/Excel/O365.
• Strong math, communication, and customer service.
• Highly organized with multitasking ability.
• Able to follow instructions and work independently.

Responsibilities

• Supervise and perform all functions in the Guest Services Office.
• Assist with duties required of the Office Coordinator as needed.
• Communicate and train any changes to company policy and procedures for the Guest Service Office.
• Ensure the Guest Service Office is always staffed sufficiently.
• Answer incoming calls, distribute calls/messages, and manage store voicemail.
• Handle customer complaints, initiate and follow up on existing customer service tickets.
• Complete daily opening and closing procedure checklists
• Maintain office supplies and office machines.
• Perform regular audits of the store operations as stated in the Quarterly Audit Checklist.
• Assist manager with inventory.
• Process AP functions: invoices, RTVs, purchase orders, etc.
• Make or ensure bank deposits are made daily.
• Create and process employee sales.
• Process I9 Verifications.
• Maintain and approve time records for hourly team members.
• Ensure timecards are submitted for approval.
• Assist with hiring, performance reviews, and coaching for all Office Assistants.
• Conduct new employee orientations.
• Ensure OSHA logs and postings are current.
• Maintain the HAZCOM book and any applicable updates and training needed.

Skills

Customer service

Communication

Organization

Microsoft Word

Excel

O365

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Location: Winston-Salem, NC, USA

Company: Haverty Furniture Companies, Inc

Job Description

We’re looking for a bright, energetic Office Supervisor to join our Havertys Team. Advance your career with Havertys, the most established Furniture Retailer in the industry. You’ll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork.

Pay

Starting between $15.50 to $19.00 an hour, based on experience.

Schedule

Monday – Friday and weekends, our stores are open 10 am – 7 pm Monday – Saturday and 12 pm – 6 pm Sunday.

This Is Your Opportunity To

• Supervise and perform all functions in the Guest Services Office.
• Assist with duties required of the Office Coordinator as needed
• Communicate and train any changes to company policy and procedures for the Guest Service Office.
• Ensure the Guest Service Office is always staffed sufficiently.
• Answer incoming calls, distribute calls/messages, and manage store voicemail.
• Handle customer complaints, initiate and follow up on existing customer service tickets.
• Complete daily opening and closing procedure checklists
• Maintain office supplies and office machines.
• Perform regular audits of the store operations as stated in the Quarterly Audit Checklist.
• Assist manager with inventory.
• Process AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
• Make or ensure bank deposits are made daily by management.
• Create and process employee sales.

May Also Perform HR/Payroll Duties

• Process I9 Verifications.
• Maintain and approve time records for hourly team members.
• Ensure timecards are submitted for approval.
• Assist with hiring, performance reviews, and coaching for all Office Assistants.
• Conduct new employee orientations.
• Ensure HR posters are current and accounted for.
• Ensure OSHA logs and postings are current.
• Maintain the HAZCOM book and any applicable updates and training needed.

We Offer

• Paid comprehensive training.
• Flexibility to draw pay between pay cycles with our Daily Pay Program.
• 401K program with a company match of 4%.
• Generous benefits package with premier medical, dental, and vision partners.
• Paid time-off includes vacation, sick time, personal days, company holidays.
• Ability to advance within the company if desired.
• Opportunities to give back to the community.
• Substantial associate discount on our quality merchandise.
• Bonus program for Team Member Referrals.
• Educational financial assistance.
• Complimentary health and wellness program.

Earning Opportunity

• Starting between $15.50 to $19.00 an hour, based on experience.
• Get Paid Daily. Team members have the flexibility to Draw Pay between pay cycles.

Job Requirements

Qualifications

• High school diploma or general education degree (GED); or 1-3 years related experience and/or training; or equivalent combination of education and experience.
• 1-3 years of experience in an office environment and customer service preferred.
• General computer skills with knowledge of Microsoft Word, Excel, and O365 preferred
• Strong math, communication, and customer service skills
• Highly organized with the ability to multitask.
• Able to follow oral and written instructions and work independently with discretion.

Work Environment

• Beautifully appointed showrooms with a 140-year company heritage, fast-paced environment, customer-focused, business professional dress code.
• Work weeks typically include Monday – Friday, occasional weekends, our stores are open 10 am – 7 pm Monday – Saturday and 12 pm – 6 pm Sunday.

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move more than 20 pounds occasionally.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be considered to enable individuals with disabilities to perform the essential functions.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

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