Customer Service Representative

Gallagher; Bradenton (FL); On-site; Confidential; Full time

Benefits offered by this job

Benefits start day one

Career development opportunities

Job summary

Gallagher in Lakewood Ranch, FL is hiring a Customer Service Representative to assist policyholders with questions about their insurance policies. This in-office role involves answering phone calls and emails, with limited sales, and may require researching issues to provide accurate resolutions.

You’ll need at least a high school diploma and 1 year of customer service experience; training provided for licenses.

Qualifications

• minimum of 1 year of customer service experience.
• ability to type well and use a computer.

Responsibilities

• Answer phone and emails from customers regarding insurance policies.
• Investigate issues and research problems to provide accurate resolutions.
• Follow up after gathering information to ensure complete and correct responses.
• Explain complex information clearly in writing or over the phone or chat.

Skills

Customer service

Typing

Computer literacy

Education

High school diploma

Tools

Microsoft Excel

PowerPoint

Outlook

Word

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Are you passionate about customer service in an industry that offers stability and growth? We have an exciting opportunity in our Lakewood Ranch Call Center Team!

Our Customer Service Representatives help our customers when they have questions about their policies – limited sales involved!

• This is an In-Office position which is located at 8430 Enterprise Cir, Lakewood Ranch, FL 34202
• Hours: M-TH 9am-6pm EST and Fridays 8am-5pm - No weekends
• Pay: $18/hr
• Benefits start day one!

How You'll Make An Impact

You’ll be answering the phone and emails from our customers when they have questions issues around their insurance policies.

This isn’t your typical call center job, as you might need to investigate issues and research problems to make sure our customers questions are answered correctly and meet a successful and accurate resolution. This of course may mean you need to follow up once you have all the information you need.

In every interaction you’ll demonstrate outstanding listening skills while providing excellent customer service. You’ll be patient, show empathy which will further promote our reputation of integrity.

We believe that all persons are entitled to equal employment opportunity and we do not discriminate against any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.

About You

As a minimum requirement you’ll need:

• High school diploma
• Minimum of 1 year of customer service experience
• The ability to type well and use a computer

It would be nice if you also had:

• It would be great if you had a 4-40 insurance license or a 2-20 insurance license, but don’t worry if you don’t have one, we’ll give you all the training and support you need to earn your license, and do a fantastic job.
• The ability to use Microsoft software, including Excel, PowerPoint, Outlook and Word
• The ability to take complex information and explain it in simple terms either in writing or over the phone or chat
• An eye for detail

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)