Customer Service Representative

Foxfruit; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Fox Fruit is seeking a motivated Customer Service Representative in Boston to engage with customers, understand their needs, and recommend products and services that provide value in a fast-paced setting.

The role blends customer service, relationship-building, and sales responsibilities, with opportunities to grow with ongoing training and team collaboration.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills required.
• Confident, outgoing and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales or customer service is a plus.

Responsibilities

• Welcome and engage with customers in a friendly, professional manner.
• Present products and services based on customer needs.
• Identify sales opportunities and recommend appropriate solutions.
• Assist customers with questions while supporting purchasing decisions.
• Follow up with prospective and existing customers to support sales growth.
• Support promotional and customer acquisition initiatives.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with team members to achieve sales and customer engagement goals.
• Participate in ongoing sales training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused attitude

Relationship-building

Problem-solving

Organizational skills

Multitasking

Self-motivation

Sales experience

Education

High school diploma or equivalent

Job description

About Fox Fruit

AtFox Fruit, we believe that every business deserves a smart, adaptivemarketing partner. Our team of experts blends strategic insight andcreative solutions to deliver results that matter. We are committed tofostering organic growth for our clients through innovative approachestailored to their unique needs

Job Summary

We are seeking a motivated and sales-oriented Customer Service Representative to engage with customers, understand their needs, and recommend products and services that provide value. This role combines customer service, relationship-building, and sales responsibilities in a fast-paced environment.

Responsibilities

• Welcome and engage with customers in a friendly, professional manner.
• Present products and services based on customer needs.
• Identify sales opportunities and recommend appropriate solutions.
• Assist customers with questions while supporting purchasing decisions.
• Follow up with prospective and existing customers to support sales growth.
• Support promotional and customer acquisition initiatives.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with team members to achieve sales and customer engagement goals.
• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Confident, outgoing, and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or promotions is a plus but not required.