Customer Service Representative

pfcareers; Bismarck (ND); Ibrido; USD 28.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental and Vision Insurance

Free Membership

Employee Appreciation Program

Team Member Support Team

Critical Illness Insurance

Voluntary Life Insurance

Pet Insurance

Advancement Opportunities

Descrizione del lavoro

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to enhance member experiences through superior service. This role includes greeting potential members, answering inquiries, and assisting with various front desk tasks.

Candidates should have strong customer service skills and the ability to communicate effectively. Positions may be full-time or part-time. Benefits include flexible scheduling, health insurance, and advancement opportunities.

Competenze

• Strong customer service skills required.
• Must demonstrate honesty and good work ethic.
• Ability to communicate effectively with customers and coworkers.

Mansioni

• Greet and assist potential members to provide a great customer experience.
• Answer phone calls and assist with inquiries.
• Facilitate member services issues and maintain club cleanliness.

Conoscenze

Customer Service

Listening

Problem Solving

Communication

Strumenti

Basic computer proficiency

Descrizione del lavoro

Benefits

• Free uniforms
• Training & development
• Employee discounts
• Flexible schedule
• Free food & snacks

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness