Customer Service Representative

Air Comfort, Inc; Bethlehem (Northampton County); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Health Benefits

401K eligibility

2 Weeks PTO accrued from date of hire

7 Paid Holidays

Employee Referral Bonus $200

Relocation assistance

Job summary

Gregory Packaging Inc. SunCup Juice is seeking a Customer Service Representative for Wholesale/Manufacturing to handle order entry, respond to inquiries, and support regional clients.

You will attend conferences and promote products while serving as the main contact for assigned accounts. The role emphasizes data-driven decision making, travel to client sites, and collaboration with sales and production teams to forecast regional demand and improve customer satisfaction.

Qualifications

• Data-driven with strong analytical, communication, organization, and time-management skills.
• Willingness to travel frequently.
• College degree or equivalent experience.
• Ability to stay calm in high pace or high stress situations.
• Proficient with Excel; able to develop reports and present market analysis.
• Experience in customer support.

Responsibilities

• Respond promptly to customer inquiries and process orders.
• Keep records of customer interactions and complaints.
• Promote products and build partnerships with regional food service companies.
• Explain and promote products to customers.
• Suggest display or promotional ideas for buyers.
• Monitor market conditions, production innovations, and competitor pricing.

Skills

Data-driven

Analytical

Communication

Organization

Time management

Customer support experience

Frequent travel

Education

College degree or equivalent experience

Tools

Excel

Reports development

Market analysis presentations

Job description

CUSTOMER SERVICE REPRESENTATIVE, WHOLESALE/MANUFACTURING

The Customer Service Representative will initially work with order entry and customer service responses. The responsibilities include, but are not limited to working directly with businesses, agencies and other organizations as clients. The rep will attend conferences, meetings and presentations on behalf of the company to explain and promote the product and answer any questions or concerns from prospective clients. This role will be the main contact with clients in the assigned region, and will have great understanding of the company’s products and services as to better support clients. The role will also be responsible to develop forecasting within the assigned region along with that region’s current clients.

Why work for Gregory Packaging Inc. SunCup Juice?

• American based company that is 3 generations, family-owned operating for over 100 Years!
• Highly successful and growth-oriented manufacturing, packaging and distribution juice company
• One of the largest Aseptic Fresh and Frozen Juice Producers in USA
• Products tailored to Health Care, K-12 Education, Elderly Feeding, Day Care Centers and Prisons
• All juices are packed to USDA and FDA Grade A Standards
• Stable and Essential Employment focused on safety
• National Company that accommodates relocation
• Development and Internal Promotions
• Focus on continuous improvement and technology advancements

Employment with GPI SunCup Juice:

• Work life balance
• Weekly Pay
• $200 Employee Referral Bonus Program
• Shift Premiums and Overtime Available
• 2 Weeks PTO accrued from date of hire
• 7 Paid Holidays
• Health Benefits & 401K eligibility
• Supportive culture for career growth and development
• Integral part of a growing manufacturing team

What you will be doing as a customer service representative:

• Ensure that customer inquiries are responded to promptly, complaints are addressed and orders are processed in a timely manner
• Keeping records of customer interactions, transactions, comments, and complaints
• Act as an ambassador of our mission, brands and products while building partnerships with food service companies in the region
• Contact customers, explain and promote products
• Recommend ways to promote and display products for buyers in the market
• Monitor and report on market conditions, production innovations and competitor’s products, prices and sales to management and ownership

Requirements and Qualifications

• Data driven with strong Analytical, communication, organization and time management skills
• Frequent Travel
• Positive, empathetic and professional attitude
• College degree or equivalent experience
• Ability to stay calm in high pace or high stress situations
• Comfortable using excel, developing reports, and presenting on market analysis data and future projections
• Experience working with customer support