Customer Service Representative

Affinity Plus; Bemidji (MN); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Total Rewards package

401K matching up to 5%

Wellness benefit

Insurance options

Job summary

Affinity Plus seeks a Member Advisor for our Contact Center in Bemidji, MN. You will assist members with daily transactions, provide card support, and help with Online Banking while building trustful relationships.

This full-time, hybrid role includes an in-person training period of 90 days in Bemidji, with ongoing weeks on-site approximately every six weeks, and a starting pay range of $17.05 — $21.55 per hour.

Qualifications

• 1+ years of customer service or cash handling experience required.
• Ability to work independently as well as part of a team.
• Strong verbal and written communication skills.
• Time management and the ability to prioritize workload.
• Flexibility to adapt in a dynamic environment.
• Commitment to exceptional service to members and employees.
• Intermediate computer skills across multiple systems.
• Sitting 90-95% and standing 5-10% depending on rotation.
• Face-to-face interaction and coordination with others.

Responsibilities

• Assist members with deposits, withdrawals, payments, and cashier’s checks.
• Provide education on self-serve options.
• Verify endorsements and proper ID on deposits.
• Execute wire or ACH transfers.
• Issue debit, credit, and gift cards.
• Troubleshoot card and online banking questions.
• Balance and maintain cash drawer and logs.
• Other duties as assigned.

Skills

Customer service

Cash handling

Independent & team

Communication

Time management

Flexibility

Exceptional service

Computer skills

In-person interaction

Tools

Basic systems navigation

Job description

At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance; we believe you will feel the Affinity Plus difference.

Position Overview

A Member Advisor with our Contact Center interacts with our members primarily through phone channels. In this role, a Member Advisor will assist members with every day transactions including deposits, cashing checks, transfers, etc… In addition this role will provide card support and assist members with Online Banking, all the while working to build strong and trusting relationships with our members.

Duties and Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Qualification and Skills

• 1+ years of customer service or professional experience working with people and/or cash handling experience required
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Ability and drive to provide exceptional service to members and employees
• Intermediate computer skills and the ability to navigate between multiple systems with ease
• Sitting 90-95% and standing 5-10% which is determined on your rotation within the branch
• Working at a computer 98% of the day, utilizing the phone
• Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
• Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
• Lift, carry, push or pull up to approximately 50 pounds
• Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction

Required Work Schedule

This is a full-time 40 hours/week position. Shift times may vary between 8am-5:30pm Monday-Friday and Saturday 8am-12pm. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.

Hybrid Position Details

This is a Hybrid position and will have an in-person training period of at least 90 days in Bemidji, MN. Ongoing, the position has the opportunity to work mostly virtual with a rotating full week in-person, in Bemidji, MN, once every six weeks. Applicants should live within or near the Bemidji community.

Compensation

This position has a starting pay range of $17.05 — $21.55 per hour.

In alignment with our commitment to pay transparency, we are providing a good‑faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role’s responsibilities, required qualifications, and relevant experience. The actual pay may vary depending on the selected candidate’s skills, experience, and other qualifications.

Total Rewards

Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay. In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.

Disclaimer

Applicants may be subject to a background and credit check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Affinity Plus Federal Credit Union will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Affinity Plus Federal Credit Union retains the right to change or assign other duties to this Member Advisor position.

Application Deadline

Affinity Plus Federal Credit Union accepts applications on a rolling basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.