Teller

Affinity Plus Federal Credit Union; Saint Paul (MN); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellness program

401K match

Job summary

Affinity Plus Federal Credit Union in Saint Paul, MN is seeking a Member Advisor to assist members across lobby, drive-thru, phone, and remote channels. You will handle deposits, withdrawals, transfers, card support, and Online Banking while building trusted member relationships.

Ideal candidates have 1+ years of customer service or cash handling experience, strong communication, and the ability to thrive in a dynamic, team-oriented environment.

Qualifications

• 1+ years of customer service or cash handling experience.
• Ability to work independently or in a team environment.
• Strong verbal and written communication skills.
• Good time management and prioritization.
• Flexible to adapt in a dynamic environment.
• Provide exceptional member service.
• Moderate computer skills for multiple systems.

Responsibilities

• Process transactions accurately, including deposits, withdrawals, and transfers.
• Educate members on self-serve options and online banking.
• Verify endorsements and IDs on deposits.
• Execute wire or ACH transfers as needed.
• Issue debit, credit, and gift cards instantly.
• Troubleshoot card or online banking issues for members.
• Balance cash drawer and maintain currency logs.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Communication

Time management

Team collaboration

Independence

Job description

At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance; we believe you will feel the Affinity Plus difference.

Position Overview:

A Member Advisor interacts with our members through the lobby, drive thru, phone and remote services channels. In this role, a Member Advisor will assist members with every day transactions including deposits, cashing checks, transfers, etc... In addition this role will provide card support and assist members with Online Banking, all the while working to build strong and trusting relationships with our members.

Duties and Responsibilities:

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier's checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Qualification and Skills:

• 1+ years of customer service or professional experience working with people and/or cash handling experience required
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Ability and drive to provide exceptional service to members and employees
• Intermediate computer skills and the ability to navigate between multiple systems with ease

Workplace Environment:

• Requires face-to-face interaction and coordination of work with other employees, and in-person interaction
• Sitting 90-95% and standing 5-10% which is determined on your rotation within the branch
• Working at a computer 98% of the day, utilizing the phone 40-60%
• Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
• Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
• Lift, carry, push or pull up to approximately 50 pounds
• Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction

Required Work Schedule:

Shifts between 7am-7pm Monday-Friday and Saturday 7am-3pm. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.

Location:

This position will be based at our St. Paul - Midway branch. The shift rotation on Saturday's will support our St. Paul - Lafayette branch.

Compensation:

This position has a starting pay range of $17.05 - $20.41 per hour.

In alignment with our commitment to pay transparency, we are providing a good-faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role's responsibilities, required qualifications, and relevant experience. The actual pay may vary depending on the selected candidate's skills, experience, and other qualifications.

Total Rewards:

• In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options.
• Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees.
• Offers a variety of paid leave options.
• A monthly wellness benefit.
• Immediate 401K matching up to 5%.

Disclaimer:

Applicants may be subject to a background and credit check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Affinity Plus Federal Credit Union will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position's essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Affinity Plus Federal Credit Union retains the right to change or assign other duties to this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.