Customer Service Representative

Wolters Kluwer; Austin (TX); Hybrid; USD 29,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Tuition Assistance

Paid Parental Leave

Job summary

Wolters Kluwer in Austin, TX is hiring a Customer Service Representative for Annual Report Services. The role focuses on managing clients’ annual report portfolios, collaborating with state agencies, and handling data-entry tasks with high accuracy and speed.

Hybrid work with in-office days and a strong emphasis on research, documentation, and cross-team communication. The ideal candidate has 1+ year in similar roles, sharp attention to detail, and solid problem-solving abilities.

Qualifications

• 1 year+ minimum in role with similar skills/responsibilities and background/industry
• Positive team player with effective communication
• Intermediate to advanced problem-solving and critical thinking
• Strong organizational and time-management abilities
• Good understanding of multiple product/service features
• Computer literacy and ability to learn new software
• Knowledge of quality assurance standards

Responsibilities

• Respond to a wider range of customer inquiries about RASi’s services and the role of a registered agent.
• Resolve moderately complex customer issues and complaints.
• Efficiently manage the annual report submission process based on RASi’s proprietary database and worksite.
• Efficiently manage the follow-up of Reporting issues, including obtaining required client data, signatures, and supporting documents.
• Efficiently manage the onboarding of Annual Report Services clients.
• Responsible for effectively communicating with other RASi teams regarding delays, issues, or other blocks in the compliance process.
• Document and elevate unresolved issues as needed.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

Skills

Communication

Multitasking

Problem solving

Organizational skills

Product knowledge

Computer literacy

QA understanding

Job description

Customer Service Representative (Annual Report Services) – Hybrid (USA) R0057461

About the Role :
This position is responsible for the ongoing management of clients’ annual reports portfolios. This role will be required to work closely with state departments. This position also assists with other ongoing compliance filings in a data-entry oriented system. This position requires exceptional attention to detail, precise response times, and high-volume data and task organization. The representative will be expected to become familiar with numerous of types of reports, compliance requirements, and issuing agencies, and is also responsible for research and database upkeep.

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Hybrid : Eight days a monthwe come together in the closest office (Nationwide) within 50 milesto experience the value of connecting with colleagues (Flexible). Please view the site office location directory for potential office preferences. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid

Shift Hours: Preferred Shift (9a-6p CST) Flexible

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Preferred Job Qualifications (1 yr+ minimum in role with similar skills/responsibilities plus 1 yr+ similar background/industry):

• Must be a positive team player and be able to effectively communicate with colleagues and clients.
• You are required to multi-task, accept directions well, possess a strong attention to detail and manage your time wisely.
• Intermediate Problem-Solving: Can handle moderately complex issues effectively. Strong critical thinking and problem-solving skills are required.
• Organizational Skills: Manages time and tasks efficiently.
• Advanced Product Knowledge: Good understanding of multiple product/service features.
• Computer literacy and able to learn the use of new software with ease.
• QA Understanding: Knowledge of quality assurance standards.

Responsibilities :

• Respond to a wider range of customer inquiries about RASi’s services and the role of a registered agent.
• Resolve moderately complex customer issues and complaints.
• Efficiently manage the annual report submission process based on RASi’s proprietary database and worksite.
• Efficiently manage the follow-up of Reporting issues, including obtaining required client data, signatures, and supporting documents.
• Efficiently manage the onboarding of Annual Report Services clients.

Responsible for effectively communicating with other RASi teams regarding delays, issues, or other blocks in the compliance process.

Document and elevate unresolved issues as needed.

• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. https://www.wolterskluwerbenefitsguide.com/welcome/

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$29,200.00 - $48,900.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.