Customer Service Representative

C T Corporation System (DE); Austin (TX); Hybrid; USD 29,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer International in Austin, TX, is seeking a Customer Service Representative for Annual Report Services. The role blends data-entry duties with client communications and compliance tasks, operating in a collaborative, fast-paced environment.

Hybrid work model with periodic in-office days, typical CST hours, and a focus on accuracy, timely responses, and high-volume workflow management. Previous experience in a similar service/regulated setting is preferred.

Qualifications

• Must be a positive team player and able to effectively communicate with colleagues and clients.
• You are required to multi-task, accept directions well, possess a strong attention to detail and manage your time wisely.
• Intermediate problem-solving: handle moderately complex issues with strong critical thinking.
• Organizational skills: manage time and tasks efficiently.
• Advanced product knowledge: good understanding of multiple product/service features.
• Computer literacy and ability to learn new software with ease.
• QA understanding: knowledge of quality assurance standards.

Responsibilities

• Respond to a wider range of customer inquiries about RASi's services and the role of a registered agent.
• Resolve moderately complex customer issues and complaints.
• Efficiently manage the annual report submission process based on RASi’s proprietary database and worksite.
• Efficiently manage the follow-up of Reporting issues, including obtaining required client data, signatures, and supporting documents.
• Efficiently manage the onboarding of Annual Report Services clients.
• Communicate with other RASi teams regarding delays, issues, or blockers in the compliance process.
• Document and escalate unresolved issues as needed.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

Skills

Team player

Communication

Time management

Problem solving

Organizational skills

Product knowledge

Computer literacy

QA understanding

Job description

Customer Service Representative (Annual Report Services) – Hybrid (USA) R0057461

About the Role

This position is responsible for the ongoing management of clients’ annual reports portfolios. This role will be required to work closely with state departments. This position also assists with other ongoing compliance filings in a data‑entry oriented system. This position requires exceptional attention to detail, precise response times, and high‑volume data and task organization. The representative will be expected to become familiar with numerous types of reports, compliance requirements, and issuing agencies, and is also responsible for research and database upkeep.

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Hybrid: Eight days a month we come together in the closest office (Nationwide) within 50 miles to experience the value of connecting with colleagues (Flexible). Please view the site office location directory for potential office preferences. https://bit.ly/Find_A_WK_Office #LI-Hybrid

Shift Hours: Preferred Shift (9a-6p CST) Flexible

Preferred Job Qualifications (1 yr+ minimum in role with similar skills/responsibilities plus 1 yr+ similar background/industry)

• Must be a positive team player and be able to effectively communicate with colleagues and clients.
• You are required to multi‑task, accept directions well, possess a strong attention to detail and manage your time wisely.
• Intermediate Problem‑Solving: Can handle moderately complex issues effectively. Strong critical thinking and problem‑solving skills are required.
• Organizational Skills: Manages time and tasks efficiently.
• Advanced Product Knowledge: Good understanding of multiple product/service features.
• Computer literacy and able to learn the use of new software with ease.
• QA Understanding: Knowledge of quality assurance standards.

Responsibilities

• Respond to a wider range of customer inquiries about RASi's services and the role of a registered agent.
• Resolve moderately complex customer issues and complaints.
• Efficiently manage the annual report submission process based on RASi’s proprietary database and worksite.
• Efficiently manage the follow‑up of Reporting issues, including obtaining required client data, signatures, and supporting documents.
• Efficiently manage the onboarding of Annual Report Services clients.
• Responsible for effectively communicating with other RASi teams regarding delays, issues, or other blocks in the compliance process.
• Document and escalating unresolved issues as needed.
• Update and maintain customer records.
• Conduct follow‑ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

https://www.wolterskluwerbenefitsguide.com/welcome/

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Interview Practices and Recruitment Process

Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in‑person interviews in our hiring process. Please note that use of AI-generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

Compensation: $29,200.00 - $48,900.00 USD This role is eligible for Bonus.

Your recruiter can share more information about the specific offer for the job location during the hiring process.

Equal Opportunity and Diversity Statement

We are committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

Privacy Notice

GDPR Wolters Kluwer ('we' or 'us') wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.