Customer Service Representative

ServiceSource; Aurora (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health coverage for you and family

Disability, Life, AD&D insurance (100%

403(b) retirement with company match

Flexible Spending and Health Savings

Employee Assistance Program

Paid time off

Job summary

ServiceSource is seeking a customer service professional in Colorado to respond to inquiries, document interactions, and uphold confidentiality and security standards. You will meet quality metrics while efficiently handling online references and tools.

The role requires basic computer skills, eligibility to pass background checks, and the ability to work a schedule that includes an on-call weekend rotation and an 11:30 a.m. to 8:00 p.m. shift, with a starting pay of $19.08 per hour.

Qualifications

• High school diploma or GED required.
• Must be able to clear background checks.
• Experience with a PC, Windows, and Microsoft Office required.
• Customer service experience preferred.

Responsibilities

• Responds to customer inquiries promptly and accurately.
• Documents all inquiries appropriately.
• Understands and applies confidentiality and security guidelines.
• Maintains minimum production expectations while meeting defined quality expectations.
• Maintains knowledge of online reference information.
• Prioritizes work and adapts to changes in workload.
• Performs other responsibilities as assigned.

Skills

Data entry

Verbal communication

Customer service

Problem solving

Team player

Education

High school/GED

Tools

Windows

Microsoft Office

Job description

The regular work schedule is 11:30 a.m. to 8:00 p.m. Employees are also required to participate in an on-call rotation on weekends.

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Salary/Hourly Rate: $19.08

Primary Duties

• Responds to customer inquiries promptly and accurately.
• Documents all inquiries appropriately.
• Understands and applies confidentiality and security guidelines.
• Maintains minimum production expectations while meeting defined quality expectations
• Maintains knowledge of online reference information.

Additional Responsibilities

• Prioritizes work throughout the day and adapts to changes in workload as needed.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required.
• Must be able to clear background checks.
• Experience working with a PC, Windows, and Microsoft Office required.
• Customer service experience preferred.

Knowledge, Skills, and Abilities

• Ability to maintain confidential information in compliance with HIPAA regulations.
• Excellent data entry skills.
• Program training as required, demonstrated problem solving skills and excellent verbal communication skills.
• Ability to effectively work within established key performance indicators (KPIs) as required by the contract.
• Demonstrated excellent interpersonal and customer service skills.
• Ability to work independently and as a member of a team is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. Able to operate multiple phone lines.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside-weather conditions. The noise level in the work environment is usually loud.

What We Offer - for Benefit Eligible Employees May Include:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre‑tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time‑off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug‑free workplace. Pre‑employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information