Customer Service Representative

Everlight Solar, LLC; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for a dynamic Customer Service Representative to join their fully remote team. This entry-level position offers a unique opportunity to connect with customers, ensuring their satisfaction while working in a fast-paced environment. The ideal candidate will thrive on building relationships and delivering exceptional service. With a strong focus on teamwork and innovation, this role promises personal growth and the chance to make a significant impact. If you're passionate about customer success and eager to exceed expectations, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Sick and Safe Time

Paid Holidays Off

Qualifications

• Proven customer support experience preferred.
• Strong phone administration and active listening skills.

Responsibilities

• Handle high volumes of incoming calls and provide customer support.
• Build sustainable relationships of trust through open discussions.

Skills

Customer Support Experience

Active Listening

Communication Skills

Problem-Solving

Time Management

Education

High School Diploma

Tools

Apple Ecosystem (iOS, macOS, iWork)

Customer Relationship Management (CRM) Tools

Job description

Everlight Solar is seeking a skilled, highly energetic, and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry-level, evening shift position, with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.

Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Responsibilities:

• Handle high amounts of incoming calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid, and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Establish and build relationships with our customers
• Go the extra mile to engage customers

Requirements:

• Some proven customer support experience or experience as a client service representative is preferred
• Strong phone administration skills and active listening capabilities
• Ability to work independently and as a member of various teams and committees
• Strong attention to detail
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• Ability to operate in a fast-paced environment
• Ability to work nights & some weekends
  • 4 days / 10 hours: 8am - 6pm CST alternating Saturdays 8am - 6pm CST

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays Off

Salary: $30,000-$40,000/year

Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.