Customer Service Representative

Express Employment Professionals - Cincinnati East; Atlanta (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service & Logistics Coordinator to support customers, process orders, coordinate shipments, and maintain documentation.

The role emphasizes accurate data management, responsiveness, and collaboration with the CSR Lead or Operations Manager to meet customer requirements.

Qualifications

• Minimum one year of customer service experience
• Warehousing experience is a plus
• Computer literate, including basic inventory-control systems and office software
• Office administration certificate is a plus

Responsibilities

• Respond promptly to customer phone calls and emails regarding orders and shipments
• Enter customer orders into the system and coordinate with warehouse staff
• Maintain accurate records and assist with daily data collection for customer billing
• Support KPI and End-of-Day shipment reports and continuous improvement activities

Skills

Customer service

Communication

Problem solving

Team player

Scheduling

Data management

Attention to detail

Organizational skills

Adaptability

Education

Office administration certificate

Tools

Office productivity software

Inventory-control systems

Job description

CONFIDENTIAL JOB OPPORTUNITY

Customer Service & Logistics Coordinator

Our goal is to meet or exceed customer needs by providing the highest-quality service and supporting continuous improvement. This role provides customer support, order and shipment coordination, documentation, data management, and operational assistance while maintaining accuracy, responsiveness, and strong service standards.

Roles & Responsibilities

Customer Support

• Respond promptly to customer phone calls and emails
• Address inquiries regarding orders, shipments, and general account information
• Assist with special shipment requests under the guidance of the CSR Lead or Operations Manager
• Provide accurate and timely updates to customers and internal stakeholders

Order & Shipment Processing

• Review and enter customer orders into the system
• Generate tasks and coordinate with warehouse staff to ensure customer requirements are met
• Monitor shipment schedules and assist with carrier coordination
• Support shipment routing and follow up on pickups as needed

Documentation & Data Management

• Maintain accurate and organized records of orders, communications, and shipment documentation
• Assist with daily data collection for customer billing
• Update SKU information in the system as needed, including adding, editing, and inactivating records
• Support preparation of KPI and End-of-Day shipment reports

Team & Operations Support

• Participate in daily team meetings and share relevant updates or issues
• Follow operational and quality procedures to support accuracy and compliance
• Assist with continuous improvement activities and process enhancements
• Provide coverage and support for colleagues when necessary to meet customer requirements

Safety & Workplace Standards

• Maintain a clean, safe, and orderly office environment
• Follow safety and housekeeping protocols
• Adhere to the employer’s Quality System and established procedures

Job Skills & Specifications

• Ability to relocate is an asset
• Detailed knowledge of applicable company procedures
• Strong working knowledge of office productivity software
• Excellent communication and problem-solving skills
• Ability to thrive in a team environment
• Experience with the applicable warehouse/order management system or ability to learn it quickly
• Well organized with strong attention to detail
• Possible extended work hours depending on schedule and performance
• Ability to work effectively under scheduling pressures
• Commitment to exceptional customer service and cost-conscious operations

Qualifications & Requirements

• Valid driver’s license
• Minimum one year of customer service experience
• Warehousing experience is a plus
• Computer literate, including basic inventory-control systems and office software
• Office administration certificate is a plus

Disclaimer

This job description describes the general nature and level of work performed in this classification. It is not intended to be a comprehensive list of every duty, responsibility, or qualification associated with the position.

CONFIDENTIAL: Company-identifying information has been omitted. Additional employer, schedule, compensation, location, and position details will be provided to qualified candidates.