Customer Service Representative

Bryant Bank; Athens (AL); On-site; USD 32,000 - 48,000; Full time

Job summary

Bryant Bank is seeking a Customer Service Representative to build relationships with bank customers and provide a range of financial services.

You will discuss products, advise on usage, open accounts, handle transactions, and resolve customer issues in a supportive, compliant environment.

Qualifications

• Knowledge of customer service principles and practices.
• Ability to build relationships and assess customer needs.
• Strong attention to detail and accuracy in handling records.

Responsibilities

• Discuss goods or services information with customers or patrons.
• Advise customers on the use of products or services.
• Open accounts, execute sales, or other financial transactions.
• Handle complaints and resolve grievances or conflicts.
• Maintain confidentiality and comply with laws and regulations.

Skills

Customer service

Relationship building

Communication

Attention to detail

Organizing & planning

Accountability

Collaboration

Self-management

Education

High school diploma or GED

Job description

Position Summary:At Bryant Bank, we aspire to provide legendary service to our customers. The Customer Service Representative builds relationships with bank customers and provides a variety of financial services to meet customer needs.Essential Duties and Responsibilities:Discuss goods or services information with customers or patronsAdvise customers on the use of products or servicesAnalyze information and evaluate results to choose the best solution and solve problemsRecommend products or services to customersPromote products, services, or programsOpen accounts, execute sales, or other financial transactionsHandle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with othersUse relevant information and judgment to determine whether events or processes comply with laws, regulations, or standardsMaintain a work area that ensures the safety of all negotiables and confidential recordsAssist with teller line when necessaryMay assist with completion of loan applicationsPerforms other related duties as assignedKnowledge/Skills/Abilities:Customer and Personal Service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionOrganizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your workIntegrity - job requires being honest and ethicalAttention to Detail - job requires being careful about detail and thorough in completing work tasksRelationship Building - ability to develop constructive and cooperative working relationships with others, and maintaining them over timeCommunication - the ability to communicate information and ideas in speaking and writing so others will understandCompetencies:Accountability: Accepts individual responsibility for personal work performed; Has basic awareness of performance expectations associated with serving customers and utilizing resources; Performs duties and position with limited guidance.Collaboration: Works with project team members to summarize progress in preparation for briefings; Volunteers to assist others with excess work; Contributes to group discussions.Customer Service: Exchanges information appropriately with customers and co-workers; Resolves simple problems, questions, or complaints; directs complex or non-routine problems, questions, or complaints to the appropriate person; Asks for guidance in difficult situations.Decision-Making: Exercises good judgment in situations where there are clear and straightforward answers; Understands when it is appropriate to make decisions independently vs. when it is appropriate to seek advice from higher level; Occasionally seeks guidance from others when faced with adversity.Organizational Awareness: Demonstrates general knowledge of the mission and functions of the organization; Demonstrates basic knowledge of and adheres to the organization’s policies, procedures, rules, regulations impacting the organization, and guidelines; Stays current with organizational programs and polices; Understands the company's organizational structure and key departments/functions.Self-Management: Adheres to goals and deadlines set by supervisor; Allocates time to meet goals and complete assigned work by given deadlines; Takes on new or additional responsibilities when asked.Education:High school diploma or GED requiredExperience:Minimum one-year of customer service experience requiredPreference for proven work experience in a similar role or in a financial institutionPhysical Requirements:Must be able to lift up to 15 pounds at timesProlonged periods sitting at a desk and working on a computer