Customer Service Representative

Ulakaia; Anchorage (AK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K - Employer matching up to 4%

Dental/Vision for employees and depend

Life Insurance / Disability

Tuition benefits and discounted online

Job summary

Aleut Corporation is seeking a Customer Sales Representative to join our Anchorage showroom. The CSR will be the first contact for customers, processing transactions, answering inquiries, and helping buyers choose products that fit their needs.

The role requires strong customer service, attention to detail, and reliability. It supports sales and marketing initiatives and maintains a welcoming showroom aligned with brand standards.

Qualifications

• Strong customer service skills and the ability to build positive relationships with customers, coworkers, and vendors.
• Excellent verbal and written communication skills, professional in-person, phone, text, and email interactions.
• Knowledge of basic math, cash handling procedures, and sales transaction processing.
• Proficiency with computers and business software; ability to learn new systems quickly.

Responsibilities

• Process sales transactions accurately and create a positive purchasing experience.
• Answer calls, emails, texts, and in-person inquiries promptly and professionally.
• Assist customers with product selection by identifying needs and offering recommendations.
• Maintain an organized showroom and ensure displays and signage are current and appealing.
• Support order entry, payments, scheduling, and other admin tasks as required.

Skills

Customer service

Communication

Cash handling

POS systems

Microsoft Office

Teamwork

Attention to detail

Education

High school diploma / GED

Tools

POS systems

Microsoft Office

Job description

Arctic Home Living & Renewable Energy Systems
Anchorage, AK 99515, USA

Reports to: Service Manager
Status: Regular, Full-Time, Non-Exempt
Location: Anchorage, AK or Fairbanks, AK
EEO Category: Sales Worker

JOB SUMMARY: The Customer Sales Representative (CSR) is the first point of contact for showroom customers, providing exceptional service and positive purchasing experience. This role supports sales by processing transactions, answering customer inquiries, providing product information, and helping customers select products that meet their needs. The CSR maintains an organized and inviting showroom, promotes products and special offers, and supports sales and marketing initiatives. Success in this role requires strong customer service skills, professionalism, attention to detail, and a commitment to customer satisfaction and showroom sales performance.

PRIMARY RESPONSIBILITIES

• Champion Aleut Energy values: Integrity, Teamwork, Quality, Innovation, Compassion and Sustainability.
• Process sales transactions accurately and efficiently while creating a positive purchasing experience.
• Answer and respond to customer phone calls, emails, text messages, and in-person inquiries in a professional and timely manner.
• Provide exceptional customer service by addressing questions, resolving concerns, and ensuring customer satisfaction.
• Assist showroom visitors with product selection by identifying customer needs and providing product recommendations.
• Continuously monitor the showroom floor to greet customers, answer basic purchasing questions, and connect customers with appropriate staff when needed.
• Educate customers on product features, benefits, maintenance requirements, warranties, financing options, and current promotions.
• Support order entry, payment processing, scheduling, and other administrative functions as required.
• Maintain a clean, organized, and visually appealing showroom consistent with company merchandising and brand standards.
• Ensure product displays, marketing materials, and promotional signage are current, accurate, and well-presented.
• Assist with inventory monitoring, product stocking, and showroom merchandise organization.
• Participate in sales training, product knowledge development, and team meetings to stay informed on company products and procedures.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong customer service skills with the ability to build positive relationships with customers, coworkers, and vendors.
• Excellent verbal and written communication skills, with the ability to communicate professionally in person, over the phone, through text messages, and by email.
• Knowledge of basic math, cash handling procedures, and sales transaction processing.
• Basic proficiency with computers, point-of-sale (POS) systems, Microsoft Office applications, and other business software; ability to learn new systems quickly.
• Ability to work independently while also contributing effectively as part of a team.
• Ability to handle customer concerns, complaints, and difficult situations with professionalism, patience, and sound judgment.
• Ability to maintain an organized, clean, and visually appealing showroom environment.
• Demonstrated reliability, professionalism, and dependability, including regular and punctual attendance.

MINIMUM QUALIFICATIONS

• High school diploma, GED, or equivalent
• One (1) year of experience in customer service or retail sales.

PREFERRED QUALIFICATIONS

• Experience with Alaska Native Corporations.

PHYSICAL REQUIREMENTS

• Ability to lift, carry, and move equipment and materials weighing up to 25 lbs. unassisted.
• Ability to stand for extended periods.

BENEFITS

• 401K - Employer matching up to 4%.
• 100% Employer paid Dental/Vision for employees and their qualified dependents.
• 100% Paid Employee Life Insurance / Disability.
• Advance your career with exclusive tuition benefits—Aleut employees and subsidiaries enjoy in-state tuition rates plus a 10% discount on University of Alaska Fairbanks online courses and certifications.

PREFERENCE STATEMENT

The Aleut Corporation (“Aleut”) is committed to providing employment and development opportunities for our shareholders and descendants. Aleut shall make employment selections first based on qualifications for the position. Preference shall then be given to eligible and qualified TAC shareholders and descendants in accordance with the Alaska Native Claims Settlement Act, 43 U.S.C. § 1601 et seq., and other applicable laws.

Aleut is an equal opportunity employer. Aleut shall select, train, and promote the most qualified individuals based upon relevant work factors such as work quality, attitude, education, and experience, so as not to discriminate against any employee or applicant on the basis of race, color, sex, sexual orientation, national origin, religion, marital status, changes in marital status, pregnancy, parental status, physical or mental disability, age, status as a disabled veteran, special disabled veteran, Vietnam veteran, and all other eligible veterans, or other classifications protected by applicable law.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Goal Completion

Inspired to perform well by the completion of tasks

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.