Customer Service Representative

VCA Animal Hospitals, Inc; Anchorage (AK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team at a busy veterinary practice. The CSR will be the friendly face of the hospital, greeting clients and guiding their pets to exam rooms while delivering outstanding service.

The role requires effective communication, appointment scheduling, and the ability to explain services and fees. You will support client education on basic pet care and ensure records are accurate and up-to-date in a clean,

Qualifications

• Experience in a fast-paced front-desk or service environment.
• Excellent communication and interpersonal skills with customers.
• Ability to multitask and stay organized in a busy practice setting.

Responsibilities

• Greet clients and their pets; manage check-in/out at the front desk.
• Answer phones, schedule and confirm appointments.
• Place outbound follow-up calls and contact prospective clients.
• Explain services and fees; process payments.
• Assist with product/service recommendations, including prescriptions.
• Educate clients on general pet care and husbandry.
• Maintain medical records, charts, and correspondence.
• Keep the facility clean and organized at all times.

Skills

Customer service

Communication

Organizational skills

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet’s health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com