Customer Service Representative

Codornices Veterinary Clinic; Albany (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, vision

Paid time off

Mentorship program

Job summary

Codornices Veterinary Clinic, part of the AmeriVet family, in Albany, CA, is seeking a Client Service Representative (CSR) to deliver friendly front-desk service in a fast-paced hospital. You will greet clients, answer phones, schedule appointments, manage records, and handle payments while supporting doctors and techs.

Ideal candidates are fast learners with strong multitasking abilities and a customer-service mindset.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer and scheduling software skills.
• Veterinary or medical office experience preferred but not required.

Responsibilities

• Greet clients and their pets and provide friendly customer service.
• Answer phones and schedule appointments.
• Manage client communications including reminders and follow-ups.
• Maintain accurate client and patient records.
• Process payments and assist with check-in and check-out.
• Communicate effectively with doctors and technicians to support patient care.
• Help maintain an organized and welcoming front desk.

Skills

Communication skills

Customer service

Multitasking

Education

High school diploma

Tools

Scheduling software

Job description

## Customer Service RepresentativeApply: Albany, CA: Full time: Posted Yesterday: JR109674### About UsCodornices Veterinary Clinic, part of the AmeriVet family, is a busy six-doctor veterinary hospital dedicated to providing high-quality care to pets and excellent service to their families. Our team works in a fast-paced, supportive environment where teamwork and compassion are essential. ### ScheduleMust be available to work Mondays, Tuesdays, Wednesdays, with Saturdays as needed. ### Compensation$20.00 – $24.00 per hour, depending on experience. ### Job SummaryThe Client Service Representative (CSR) is the first and last point of contact for our clients and plays an important role in creating a positive experience for pets and their owners. This position is ideal for someone who is a fast learner, strong multitasker, and comfortable working in a very busy reception environment. ### Responsibilities* Greet clients and their pets and provide friendly customer service* Answer phones and schedule appointments* Manage client communications including reminders and follow-ups* Maintain accurate client and patient records* Process payments and assist with check-in and check-out* Communicate effectively with doctors and technicians to support patient care* Help maintain an organized and welcoming front desk ### Qualifications* High school diploma or equivalent required* Strong communication and customer service skills* Ability to multitask and stay organized in a fast-paced environment* Basic computer and scheduling software skills* Veterinary or medical office experience preferred but not required ### Working Conditions* Fast-paced veterinary clinic environment* Occasional lifting up to 40 pounds may be requiredAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.