Customer Service Representative

SBM; Alameda (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

SBM is seeking a Customer Service Representative in Alameda to support janitorial duties, operate cleaning equipment, and maintain clean facilities. The role emphasizes safe work practices, daily scheduling, and professional communication with supervisors and customers.

The position offers evening shifts, competitive hourly pay, and a benefits package. SBM Management Services, LP is an equal opportunity employer and values diverse backgrounds.

Qualifications

• No specific education requirement; 3–6 months training or experience preferred.
• Must read and interpret instructions, procedures, manuals, and other documents.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment.
• Ability to work as part of a team and follow safety rules.

Responsibilities

• Perform janitorial duties and operate cleaning equipment.
• Follow the daily schedule and maintain the assigned area.
• Report incidents and hazardous conditions to the supervisor.
• Maintain professional appearance and conduct with customers.
• Support shift lead in completing punch-list items.

Skills

Bilingual a plus

Strong verbal communication

Strong written communication

Safety rules and procedures knowledge

Education

No specific education requirement

Driver's license

Forklift certification

Tools

Cleaning equipment operation

Job description

## Customer Service RepresentativeApplylocations: ALAMEDA, CAtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR106783# **Title:**Customer Service Representative# **Job Description:****Job Overview**The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.**Roles & Responsibilities**To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.* Perform janitorial duties* Perform all duties listed on the daily schedule* Operate motorized cleaning equipment* Maintain daily upkeep of assigned area* Report incidents and hazardous conditions to supervisor* Comply with safety rules, policies, and procedures* Perform work assignments in a team with other employees* Perform repetitive tasks* Maintain clean work area* Follow all protocols, company procedures, policies, and rules* Take direction and respond to supervision* Talk with lead, supervisor, co-workers, managers, and customers in a professional manner* Fill in during staff shortage* Support shift lead in completing punch-list items* Use proper personal protective equipment* Present a professional appearance and conduct* Understand customer service and satisfaction* Understand reporting systems, and of the environment**Qualification**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.**Education and/ or Experience:** No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.**Certificates, Licenses, Registrations:** May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.**Knowledge, Skills, and Abilities:**Bilingual a plusAbility to read and interpret instructions, procedures, manuals, and other documentsStrong verbal and written communication skills.Knowledge of cleaning methods and equipment and willing to share with team.Knowledge of the upkeep and care of the cleaning equipment.Knowledge of cleaning compounds and chemicals, and their safe, efficient use.**Supervisory Responsibilities**This position has no supervisory responsibilities.* **Physical Demands & Work Environment*** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.**Shift & Compensation:**5pm to 1: 30am Mon - Thu , & Sunday 5am to 1:30 pm$19 - $20.00 /hr# **Benefits:**SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:www.sbmmanagement.com/careers Careers – SBM***SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.***