Customer Service Representative

SWD INC

Addison (IL)

On-site

USD 20,000 - 29,000

Full time

6 days ago

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Benefits offered by this job

Weekly Pay

401(k) With Company Contributions

PTO starts accrual on Day 1

Illinois Paid Leave

Paid Parental Leave

Medical, Dental & Vision Insurance

Company‑Paid Life Insurance & EAP

Fitness Reimbursement

Tuition Reimbursement

Referral Bonuses

Job summary

SWD Inc. is seeking a full-time Customer Service Representative in Addison, Illinois. The role starts at $18.00 per hour, with reviews and potential increases at 60 days, 6 months, and 12 months.

You will handle calls, coordinate orders, and assist with shipping and paperwork to ensure timely deliveries. The ideal candidate will have basic reading/writing/math skills, strong communication, and the ability to work in a fast-paced environment while handling heavy equipment and forklift operations.

Qualifications

Entry level position with potential manufacturing experience a plus.
Basic reading, writing and math skills required.
Strong communication and listening skills are essential.
Ability to work in a fast-paced environment and with heavy equipment.

Responsibilities

Answer customer calls and information requests within ten minutes.
Expedite delivery requests within established time constraints between customer and managers.
Handle inquiries regarding order status and shipping schedules; prepare shipping-related paperwork.
Maintain a hot job list and coordinate production schedules with supervisors.
Coordinate special packaging and handling on orders; prepare QC paperwork as needed.
Ensure certifications are complete before customer pickup; back-up order entry as needed.
Treat all customers fairly and maintain a clean, safe work environment.
Practice safe work habits and operate a forklift.

Skills

Entry level

Manufacturing experience

Communication skills

Reading and writing

Math skills

Teamwork

Heavy equipment handling

Attention to detail

Stamina

Education

Basic reading

Basic writing

Basic math

Manufacturing experience

Job description

About Us:

SWD Inc. opened for business in March 1980 with three employees in a 9,000 sq. ft. leased facility and began black oxiding, cleaning, and pickling operations with used equipment. In late 1980, the company began passivating stainless steel and in 1981 purchased Fastener Sorting Corporation. Today, a recognized leader in the Metal Finishing and Fastener Sorting fields, SWD Inc. has over 250 employees and runs three shifts per day in its 250,000 sq. ft. facility just west of Chicago in Addison, Illinois.

Note: SWD is a Drug-Free workplace. All job offers are contingent on successful completion of a Background Check, Drug Screen, and Pre-Employment Physical.

What We're Seeking:

We are seeking a full-time Customer Service Representative.This position starts at $18.00 per hour depending on experience with reviews and potential increases at 60 days, 6 months, and 12 months.

Responsibilities/Duties:

Answer customer phone calls and requests for information within ten minutes. Let as few calls as possible go to voice mail
Expedite delivery requests within established time constraints. Intermediate between customer and managers
Handle inquiries regarding order status and shipping schedules for customer parts. Complete necessary paperwork: shipping notices, bills of lading and other records required for the successful handling and shipping of customer orders
Enter and maintain "hot job" list and promise list. These schedules must be coordinated with department supervisors. Generate a “hot job" list for the next day. Work closely to establish production schedules to coordinate all activities related to the scribe duties
Must coordinate special packaging and handling on such orders
Prepare paperwork for any orders requiring immediate action by the quality control department, prior to "hot job" pick-ups
Assure that certifications are complete before customer pick-up
Back-up order entry when necessary (To be coordinated with operations manager and comptroller)
Treat all customers fairly with no partiality
Maintain a clean and safe work environment
Practice safe work habits, following outlined policies and procedure
Operate a Forklift
Reviewing and comprehending Shop Orders
Be aware of SWD Inc., company policy and procedures, including the quality system as defined by QS-9000 and ISO-14001 and outlined in the SWD Inc.’s quality and environmental systems policy and procedure manuals.

Qualifications:

Education/Work Experience
Entry level position
Manufacturing experience is a plus
Basic reading, writing and math skills.
Strong communication and listening skills.
Ability to work in a fast-paced, high-speed environment
Handle heavy equipment.
Ability to work in a fast-paced, high-speed environment.
Handle heavy equipment
Abilityto work independently and with a team.
Physical stamina and strength
Attention to detail

What We Offer:

Because Better People deserve Better Benefits.– Joining SWD means becoming part of a company that invests in your growth, your wellbeing, and your future. We proudly offer a comprehensive benefits package designed to support you at work and in life.