CUSTOMER SERVICE REPRESENTATIVE

Medix Infusion; Addison (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Dental/Vision Insurance

Paid Time Off

Disability income protection

Job summary

A healthcare organization in Addison, Texas, is seeking a Customer Service Representative/Patient Service Representative to ensure timely processing of refill orders and manage patient care. Candidates should have experience in an infusion specialty and possess a Medical Assistant certification. The role offers a supportive culture that prioritizes patient care and includes benefits like health insurance and paid time off.

Qualifications

• Two years experience in an infusion specialty preferred.
• Ability to request prescriptions and medical records in a timely manner.
• Demonstrates courteous and professional behavior at all times.

Responsibilities

• Request extension orders from provider offices.
• Enter new refill orders into EMR system.
• Work closely with departments to manage patient care.

Skills

Data entry

Customer service

Compassionate communication

Education

Medical Assistant

Job description

We are looking for an enthusiastic and organized Customer Service Representative/Patient Service Representative to join our team here at Medix Infusion.

The Patient Support Representative is responsible for requesting extension orders from provider offices and ensuring the orders are received in a timely manner. The Patient Support Specialist will enter new refill orders received into the EMR system and notify the appropriate departments for review. The Patient Support Specialist will work closely with the Intake, Scheduling, Pharmacy, and Clinical departments in managing patient care while promoting compassionate high-quality standards.

Job requirements

• Two years experience in an infusion specialty preferred
• Medical Assistant
• Request refill orders/prescriptions and medical records from providers in a timely manner
• Request lab orders as needed
• Data entry of patient demographic, insurance, and ordering provider information into the EMR system
• Completes follow-up tasks as assigned
• Assures work is completed in a timely manner to prevent delays in patient care
• Attends departmental meetings and in-services as requested
• Assists with orientation and training of staff
• Demonstrates courteous, compassionate, and professional behavior at all times

All other assigned duties

Reasons to Work at Medix Infusion

• Excellent Culture as ranked by our own employees (NPS Score)
• We Put the Patient First – Treating Others the Way We Want Ourselves or Our Family Treated
• We Do the Right Thing…
• Team Matters – We Always Assume Positive Intent
• Health Insurance (Company pays approx. 70% of medical coverage chosen)
• Dental/Vision Insurance (voluntary)
• Paid Time Off – tiered plan based on tenure starting at 120 hours annually
• Paid holidays – 7 days per year
• $50,000 life insurance/$50,000 AD&D Employer Paid (additional Voluntary Life/AD&D products available)
• Disability income protection plan (optional)