Customer Service Rep - Work From Home

Spade Recruiting; Joliet (IL); Remote; USD 18,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits package

100% remote work environment

Flexible scheduling options

Weekly pay with performance-based bonuses

Incentive programs including travel opportunities

Ongoing training and advancement opportunities

Job summary

A leading provider of supplemental benefits is looking for individuals to manage calls and presentations for members. The role emphasizes strong communication and customer service skills, with the option for 100% remote work. Ideal candidates will have a positive attitude, be able to work effectively in a team environment, and may have previous customer service or sales experience. The position offers a comprehensive benefits package, flexible scheduling, and opportunities for advancement.

Qualifications

• Strong verbal communication skills are essential.
• Positive attitude and professionalism required.
• Customer service or sales experience is an asset.
• Ability to interact effectively with individuals and teams.
• Strong relationship-building skills.
• Customer service or sales experience is an asset.
• Ability to work well within a team environment.
• Legally authorized to work in the United States or Canada.

Responsibilities

• Handle inbound and outbound calls with members.
• Schedule and confirm virtual appointments.
• Conduct presentations for members requesting information.
• Assist with completing applications and documentation.
• Perform basic data entry and maintain accurate records.
• Follow quality control processes to ensure accuracy.
• Participate in ongoing training and leadership development.

Skills

Strong verbal communication skills

Excellent customer service

Positive attitude

Ability to interact effectively

Strong relationship-building skills

Customer service or sales experience

Ability to work well within a team

Works well in a team

Work authorization US/Canada

Job description

About the Opportunity

We are a leading provider of supplemental benefits, serving a large network of unions and associations across North America. For over 60 years, we have focused on supporting working families by offering access to both supplemental and permanent benefit programs.

Our team works with members who have requested information, providing guidance and support through a structured and professional process.

Key Responsibilities

• Handle inbound and outbound calls with members
• Schedule and confirm virtual appointments
• Conduct presentations for members requesting information
• Assist with completing applications and required documentation
• Perform basic data entry and maintain accurate records
• Follow quality control processes to ensure accuracy
• Participate in ongoing training and leadership development

Qualifications

• Strong verbal communication skills
• Excellent customer service and interpersonal abilities
• Positive attitude with a professional approach
• Ability to interact effectively with individuals and teams
• Strong relationship-building skills
• Customer service or sales experience is an asset
• Ability to work well within a team environment
• Legally authorized to work in the United States or Canada

What We Offer

• Comprehensive benefits package
• 100% remote work environment
• Flexible scheduling options
• Weekly pay with performance-based bonuses
• Incentive programs, including company-sponsored travel opportunities
• Ongoing training and advancement opportunities