Customer Service Rep - Work From Home

American Income Life: AO; Durham (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A supplemental benefits provider is seeking motivated individuals for a remote Customer Service Rep role. You'll assist union members in understanding benefits options and guiding them through enrollment while maintaining service standards. Applicants should have excellent communication skills and some customer service experience is preferred. This position offers a flexible work schedule, weekly pay, and performance-based bonuses.

Benefits

Flexible work schedule

Weekly pay

Performance-based monthly bonuses

Annual incentive trips

Qualifications

• Strong customer service or sales background preferred, not required.
• Team player who works well with all levels of the organization.
• Legally authorized to work in the U.S. or Canada.

Responsibilities

• Handle inbound and outbound calls with prospective clients.
• Set virtual appointments and conduct benefits presentations.
• Educate clients on available programs and coverage options.
• Complete applications and documentation with accuracy.
• Maintain high-quality service standards and client records.

Skills

Excellent verbal communication

Interpersonal skills

Positive attitude

Customer service experience

Basic computer proficiency

Job description

About the job Customer Service Rep - Work From Home

We are the only 100% union-label supplemental benefits provider in the world, proudly serving over 40,000 unions and associations internationally. For more than 60 years, we’ve specialized in delivering supplemental and permanent benefit solutions to hardworking families who rely on us for financial security.

Position Overview:

We are looking for motivated and service-oriented individuals to join our remote team. You’ll work directly with union members who have requested benefits information, helping them understand their options and guiding them through the enrollment process.

Key Responsibilities:

• Handle inbound and outbound calls with prospective clients
• Set virtual appointments and conduct benefits presentations
• Educate clients on available programs and coverage options
• Complete applications and documentation with accuracy
• Maintain high-quality service standards and client records
• Participate in leadership training and development opportunities

What We’re Looking For:

• Excellent verbal communication and interpersonal skills
• Positive, energetic attitude and professional demeanor
• Strong customer service or sales background (preferred, not required)
• Basic computer proficiency and ability to work in a digital environment
• Team player who works well with all levels of the organization
• Legally authorized to work in the U.S. or Canada

What You’ll Receive:

• 100% remote work – no commuting required
• Flexible work schedule to fit your lifestyle
• Weekly pay plus performance-based monthly bonuses
• Annual incentive trips to destinations like Cancun, the Bahamas, Las Vegas, and more for top performers
• Career development and fast-track promotion opportunities
• If you’re passionate about helping others, ready to grow in a supportive environment, and want a career that offers flexibility and high earning potential—apply today and take the first step toward a meaningful future.