Customer Service Rep Store 751-SG1

K&G Petroleum; Boulder (CO); On-site; USD 2,480,000 - 2,617,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401k with match

Paid time off

Flexible scheduling

Job summary

K&G Petroleum in Boulder, CO is seeking a Customer Service Representative to join our Operations team. This hourly, non-exempt position supports store operations, handles transactions, and delivers friendly service in a fast-paced environment.

You will work with the Store Manager, learn POS procedures, assist with opening/closing duties, and help maintain inventory. A 90-day probationary period may lead to merit-based pay increases and potential growth to lead cashier or supervisor.

Qualifications

• High School diploma or GED (preferred).
• Experience working retail sales and customer service (preferred).
• Ability to work with tools/equipment and perform duties as described above.
• Ability to communicate in English and work as part of a team.

Responsibilities

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully.
• Utilize suggestive selling techniques to drive sales while maintaining customer rapport.
• Process all sales on cash register and handle cash and other forms of payment; follow cash handling procedures.
• Perform multi-function operation of POS and other equipment; maintain site cleanliness and inventory.
• Notify management of any dishonesty and follow company policy for shoplifting.
• Comply with all company policies and relevant regulations.
• Complete/attend all required orientations, trainings, and meetings.

Skills

Retail sales experience

Customer service

English communication

Team player

Education

High School diploma or GED

Tools

POS system

Store equipment handling

Job description

Job DetailsJob Location: Store 751 - 4700 Baseline Road (39641 - TSE) - Boulder, CO 80303Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $18.00 - $19.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Customer ServiceJob Title: Customer Service Representative

Department: Operations

Hiring Range: $18.00-19.00/hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period)

FLSA: Non-exempt (eligible for overtime)

DOL Status: Full-time and part-time available

Reports to: Store Manager

Position Summary:

The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!

Job Requirements, Functions, and Responsibilities:

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
• Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic
• Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below
• Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
• Maintain proper inventory levels and shift closeouts
• Perform duties with minimal supervision, may be required to work irregular work hours
• Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters
• Comply with all company policies and procedures, including relevant governmental regulations
• Complete/attend all required employee orientations, trainings, certifications, and/or meetings

Physical Requirements:

• Ability to stand and/or walk for an entire shift
• Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.)
• Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)
• Ability to push and pull with arms up to a force of 20 lbs.
• Ability to bend at waist with some twisting up to 1 hour of shift
• Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift

Working Conditions:

• Employee performs approximately 95% of duties indoors
• Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer
• Work in small spaces at times; work independently
• Work with minimal direction and periodic supervision

Equipment, Tools, and Materials:

• CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
• Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
• Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents

QualificationsQualifications:

• High School diploma or GED (preferred)
• Experience working retail sales and customer service (preferred)
• Ability to work with tools/equipment and perform duties as described above
• Ability to work as scheduled and arrive on time
• Ability to communicate (orally and in writing) in English and engage in conversation
• Ability to work both independently and part of a team as necessary

Benefits:

• Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees)
• 401k with up to 3% company match
• Paid vacation and sick time
• Flexible scheduling
• Full-time and part-time positions
• Career growth (opportunity to become Lead Cashier or Assistant Manager)

This job description outlines the general qualifications and responsibilities of this position and is not intended to be an all-encompassing summary of the role. This position is subject to change according to developments in technology or processes, workload and staffing limitations, or other circumstances related to the needs of the business.

K&G Petroleum/S&S Fuels is an equal opportunity employer. The company complies with all employment laws, including the Americans with Disabilities Act (ADA). If you require assistance with any part of the application process, please inform the Human Resources department.

K&G Petroleum/S&S Fuels utilizes E-Verify to confirm eligibility for employment in the United States.