Customer Service Rep (Rewards Programs)

Remote Jobs; Mississippi; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading remote work provider is seeking a customer service representative to manage inbound calls and assist clients with their needs from the comfort of their home. Candidates should have at least 1 year of experience in customer service and be technically proficient. This role offers competitive pay starting at $14/hour, with opportunities for full-time benefits. Join a positive and inclusive work environment dedicated to improving member experiences.

Benefits

Starting pay of $14/hour

Paid training for one week

Flexible work-from-home options

Full-time benefits eligibility after 60 days

Qualifications

• Minimum of 1 year of customer service or support experience.
• Minimum of 1 year of call center or office background experience.
• Technical proficiency to navigate multiple systems and browsers.

Responsibilities

• Manage a high volume of inbound calls efficiently.
• Follow a scripted workflow to verify information.
• Identify customer needs and provide solutions.

Skills

Customer service experience

Call center experience

Technical proficiency

Typing speed

Job description

Why consider this job opportunity

• Starting pay of $14/hour, plus an additional $1/hour for night and weekend shifts
• Opportunity for full-time benefits eligibility after 60 days
• Paid training provided for one week
• Work from home flexibility for residents in multiple states
• Positive and professional work environment focused on improving member experiences
• Support for a rewarding program that encourages healthy behaviors

What to Expect (Job Responsibilities)

• Manage a high volume of inbound calls efficiently and effectively
• Follow a scripted workflow to verify information and assist callers with their requests
• Identify customer needs, clarify information, and provide solutions or alternatives
• Access company and client resources to accurately handle calls
• Maintain punctuality and professionalism in all customer interactions

What is Required (Qualifications)

• Minimum of 1 year of customer service or support experience
• Minimum of 1 year of call center or office background experience
• Technical proficiency to navigate multiple systems and browsers using dual monitors
• Ability to type 35 words per minute accurately
• Must be at least 18 years of age

How to Stand Out (Preferred Qualifications)

• Previous experience handling PHI/HIPAA covered entities
• Prior remote work experience
• Quick learner with the ability to work independently
• Strong verbal communication skills and active listening abilities

#HealthAndWellness #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

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