Customer Service Rep (Remote Optional)

Thrivas Staffing Agency; Plantation (FL); Remote; USD 30,000 - 50,000; Full time

Job summary

A large wholesale company is looking for multiple Customer Service Representatives to manage inbound calls and assist business clients with orders. This full-time position offers an option for remote work. Ideal candidates will have prior experience in customer service roles and will need to perform data entry while engaging with clients. Responsibilities include answering inquiries, providing product information, and ensuring orders are processed accurately. Benefits are provided after a probationary period.

Benefits

Benefits after probationary period

Qualifications

• Previous experience as a call center customer service agent, receptionist, or client intake coordinator.
• Friendly and outgoing personality.
• Capability to perform data entry while taking orders.

Responsibilities

• Answer inbound calls from retailers who wish to make purchases.
• Provide basic information about clothing and accessories.
• Assist customers in navigating the company website.
• Input purchase orders into the system and ensure accuracy.
• Process payments over the phone and handle requests for refunds and exchanges.
• Assist buyers with inquiries about tracking shipments and order issues.

Skills

Data Entry

Customer service

Communication

Job description

Large wholesale company is currently hiring several Customer Service Representatives. This is a full time position Monday through Friday from 9:00 a.m. until 5:30 p.m. Working remote from home is optional. The company provides benefits after a short probationary period.

The ideal applicant will have previous experience working as a call center customer service agent, receptionist or client intake coordinator accustomed to talking to business clients over the phone. Applicants should be friendly, outgoing and be capable of performing data entry while taking purchase orders over the phone.

The CSR is responsible for answering inbound calls from retailers that would like to make a purchase. Answer basic questions regarding the clothing and accessories as well as assist them in navigating the company website. Input purchase order into system and ensure all information is accurate. Accept payment over the phone; submit requests for refunds, exchanges, etc. You will also assist buyers who have questions regarding tracking shipments, order delays, or receiving incorrect or damaged merchandise.