Customer Service Rep - Remote After Training

TEKsystems; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A technology services company is seeking a Customer Service Representative in Phoenix to coordinate transportation services. The role requires at least a year of call center experience, with strong documentation and communication skills. This is a fully remote position after onsite training. The pay is $16/hr, with various employee benefits including medical insurance and a retirement plan.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Health Spending Account

Employee Assistance Program

Paid Time Off

Qualifications

• Minimum 1 year of call center experience (must-have).
• Strong documentation and data entry skills.
• Ability to work in a call center environment.

Responsibilities

• Handle inbound calls from members, clients, and facilities.
• Verify eligibility and schedule transportation services.
• Deliver top-tier customer service.
• Schedule trips in the most cost-effective manner.
• Respond to and document customer complaints.

Skills

Call center experience

Strong documentation skills

Excellent customer service

Data entry skills

Job description

Overview

Note: The original content uses emphasis markers (*) which are removed in this refinement. The role details below reflect the information as provided. We are seeking a Customer Service Representative with at least one year of call center experience to join a dynamic team coordinating non-emergent transportation and paratransit services. This is a fast-paced role requiring excellent communication, documentation, and problem-solving skills. Remote after onsite training.

Training: Downtown Phoenix (must be able to commute for the first 2-3 weeks)

Start Date: Tuesday, September 30th

Pay: $16/hr

Key Responsibilities

• Handle inbound calls from members, clients, and facilities
• Verify eligibility and schedule transportation services using management systems
• Deliver top-tier customer service to a diverse population
• Accurately enter customer contact information into software systems
• Conduct outbound calls as needed
• Schedule trips in the most cost-effective manner
• Respond to and document customer complaints

Qualifications

• Minimum 1 year of call center experience (must-have)
• Strong documentation and data entry skills
• Excellent customer service
• Ability to work in a call center environment

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 1, 2025.

About TEKsystems

We are partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.