Patient Access Rep

St. Tammany Parish Hospital; Covington, Northern (LA, KY); On-site; USD 32,000 - 46,000; Full time

Job summary

St. Tammany Health System is seeking a Patient Access Representative to greet patients, verify information, and manage check-in while protecting patient privacy. The role emphasizes smooth throughput and exceptional customer service in a hospital setting.

Strong communication skills, the ability to work in a fast-paced environment, and strict confidentiality are essential. Some positions may be essential during emergencies, with shifts including weekends and holidays in Covington, LA.

Qualifications

• Excellent written and verbal communication with patients and insurers.
• Ability to work in a fast-paced professional environment.
• Excellent organizational skills and maintain a neat work environment.
• Promotes a positive image while keeping information confidential.

Responsibilities

• Efficiently and accurately check in patients and ensure throughput and customer service.
• Collect correct information and maintain patient confidentiality per HIPAA and policy.
• Demonstrate excellent service, sensitivity to rights, and effective communication with patients and staff.

Skills

Communication skills

Customer service

Confidentiality

HIPAA knowledge

Organizational skills

Education

High school diploma or equivalent

Job description

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system. We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Scheduled Weekly Hours: 42 Work Shift: 11am to 11pm (Rotating shifts including weekends and holidays)

Job Summary

The Patient Access Representatives are primarily responsible for completing an efficient and organized check in for the patients; ensuring throughput and customer service are top priorities. Excellent customer service skills are crucial in this role, as the Patient Access Representative must ensure that accurate information is collected, that they are always sensitive to the confidentiality of this information, and that patients are aware of their rights as determined by HIPAA regulations and company policy.

Minimum Qualifications

• Excellent written and verbal communication skills demonstrating the ability to communicate effectively and courteously with patients and/or insurance carriers.
• Ability to work in a fast-paced professional environment.
• Excellent organizational skills and maintains a professional and neat work environment.
• Promotes a positive image of STPH while maintaining strict confidentiality.

Please note – some of these positions are essential personnel during disaster situations (like Hurricane evacuations/threats). These essential positions include ER Patient Access Specialists and some Lead level positions. Please inquire during the hiring process to ensure you are aware of the requirement for your position. Depending on location, process and system knowledge will differ. Examples include order entry at the outpatient locations and scheduling in some satellite locations.

Preferred Qualifications

• High school diploma or equivalent is preferred.
• Proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.
• At least 3 months of previous customer service experience preferred.
• While not required, education or certifications in medical field are helpful in acquiring a position in the area - as well as for advancement opportunities.
• Bilingual skills are also desirable.

Physical Demands

• Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time.
• Lifting at least 50 pounds is required.

Physical Effort required

• Constant (67%-100%) – handling/feeling, talking, hearing, seeing
• Frequently (34%-66%) - reaching
• Occasionally (1%-33%) – lifting, carrying, pushing/pulling, climbing, balancing, stooping, crouching

EMPLOYMENT

Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values. Please take time to review those expectations, which can be found by clicking here, before applying for employment. If you feel you are unable to demonstrate those characteristics, we respectfully request that you do not proceed with the application process.

EQUAL OPPORTUNITY EMPLOYER

St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.

St. Tammany Health System is a full-service acute care facility that delivers today’s life-improving procedures with the latest technology, highest quality and the utmost care to area residents. From wellness and prevention to diagnosis, treatment, rehabilitation and recovery, the St. Tammany Health System delivers the very latest technology, the most accomplished specialists and highly personalized, caring staff to ensure patients and their families receive world-class healthcare close to home.

St. Tammany Health System is an independent service district in a clinically integrated partnership with Ochsner Health System. Together, the two organizations focus on aligning their healthcare offerings to best serve patients and families in west St. Tammany Parish and surrounding areas.