Customer Service Rep/Project Assistant

Bath Tune-Up; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

Bath Tune-Up is seeking a Customer Service Representative to manage bathroom remodeling projects, ensuring excellent client experiences. The role involves coordinating schedules, maintaining records, and collaborating with teams to facilitate successful outcomes. If you are detail-oriented and eager to learn, this could be the perfect opportunity for you.

Benefits

Bonus based on performance

Flexible schedule

Training & development

Use of company truck

Paid training

Qualifications

• Proficient with computers and smartphones.
• Experience with Microsoft Office applications.
• Highly motivated, organized, and detail-oriented.

Responsibilities

• Coordinate projects and manage timelines effectively.
• Maintain accurate records using CRM software.
• Collaborate with sales and installation teams.

Skills

Computer proficiency

Attention to detail

Team collaboration

Tools

Microsoft Office

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development

Company Overview:

Bath Tune-Up is experiencing rapid growth! We are seeking dedicated team members to join us in completing exceptional bathroom remodeling projects. We value career-minded professionals who are eager to learn new techniques and are seeking a stable, well-paying career.

We Offer:

• Flexible Schedule: Part-time or full-time, you create your schedule.
• Competitive Compensation: Generous commissions and bonuses.
• Company Truck: Use of company truck for jobsite visits.
• Paid Training and Development: Continuous design training to prepare you for assisting our customers.
• Additional Perks: Uniforms, swag, incentives for consultant of the month, employee referral bonuses.
• Open Door Policy: Speak directly with the owner at any time in a supportive environment.

Role Overview:

As a Customer Service Representative, you will coordinate with sales and installation teams to manage projects, ensure excellent client experiences, and foster reviews, referrals, and cross-sales.

Responsibilities:

• Maintain accurate records using CRM software.
• Collaborate with Project Manager and franchise owner to organize project documentation.
• Track and schedule project timelines.
• Visit job sites to deliver materials and meet technicians as needed.
• Place and verify orders with suppliers.
• Work collaboratively within a team.
• Answer calls, schedule appointments, and manage prospects.
• Check deliveries for damage and accuracy, sign for deliveries, and assist team members.

Qualifications:

• Proficiency with computers and smartphones.
• Experience with Microsoft Office (Word, Excel, Outlook).
• Highly motivated and dependable.
• Organized with attention to detail.
• Willing to learn new computer programs.

Ideal Candidates:

• Detail-oriented, optimistic, enthusiastic, and friendly.
• Creative and innovative, comfortable working unconventionally.

Why Join Us?

We provide extensive training, competitive pay, steady work, and opportunities for growth. Bath Tune-Up is committed to high-quality service and employee development, offering ongoing training and performance-based pay.

Note: Work is temporarily remote due to COVID-19.