Customer Service Rep - Part Time (30 hours/week) - Monroe

Bank-First; Monroe (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank First in Monroe, WI is seeking a Customer Service Representative to be the face of the bank, building relationships, handling teller transactions, and guiding guests toward their financial goals with professionalism.

You will open and maintain deposit accounts, process transactions, update records, assist with research, and help with fraud prevention while following bank policies.

Qualifications

• Customer service experience required; cash handling preferred.
• Strong communication and interpersonal skills.
• Excellent organizational abilities.

Responsibilities

• Open and maintain deposit accounts (checking, savings, CDs, IRAs, HSAs).
• Process teller transactions and balance cash drawer.
• Update customer information and assist with account research.
• Help guests with fraud or unauthorized transactions.
• Manage debit card requests and safe deposit box services.
• Prepare wire transfer documents and ensure compliance with policies.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Why Work at Bank FirstAt Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.Why You’ll Love Working HereImagine a workplace where:Your career growth is supported through training, mentoring, and advancement opportunitiesFlexibility allows you to balance work and life without compromiseYour contributions directly impact guests and communities you care aboutYou’re part of a culture built on respect, collaboration, and empowermentAt Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.About the Role: Customer Service Representative (CSR)As a CSR, you’re the face of the bank, building relationships, solving problems, and helping guests achieve their financial goals. You’ll handle teller transactions, open and maintain accounts, and provide exceptional service with professionalism and care.Key ResponsibilitiesOpen and maintain deposit accounts (checking, savings, CDs, IRAs, HSAs)Process teller transactions and balance your cash drawer accuratelyUpdate customer information and assist with account researchHelp guests with fraud or unauthorized transactionsManage debit card requests and safe deposit box servicesPrepare wire transfer documentsFollow bank policies and federal regulations#INDBFWhat We’re Looking ForHigh school diploma or equivalentCustomer service experience required; cash handling preferredStrong communication and interpersonal skillsProficiency in Microsoft Word and ExcelExcellent organizational skillsAbout Bank FirstHeadquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value.Our Culture & VisionWe foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.Our ValuesRelationship Based | Community Focused | Innovative Solutions | Value DrivenJoin Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.