Customer Service Rep Lead

SBM Management Services, LP; Sandston (VA); On-site; USD 23,000 - 25,000; Full time

Job summary

SBM Management Services, LP is seeking a Customer Service Rep Lead to oversee custodial staff, ensure cleaning and sanitation standards, and provide work direction under the Custodial Supervisor. The role emphasizes safety, training, and performance inspections.

The ideal candidate will have a high school diploma or GED, 1–2 years related experience, and certifications such as CPR/AED/First Aid; forklift certification may be required.

Qualifications

• High school diploma or GED required.
• 1–2 years related experience.
• CPR/AED/First Aid certification; forklift certification may be required.

Responsibilities

• Perform janitorial duties.
• Provide work direction and assistance to custodians as directed by Custodial Supervisor
• Assist Custodial Supervisor in scheduling and training staff as needed
• Operate motorized cleaning equipment
• Track equipment inventory, maintenance, and repairs
• Schedule clean up and repairs as needed
• Maintain daily upkeep of assigned area
• Track and maintain supplies inventory
• Assist Custodial Supervisor in purchasing cleaning supplies and equipment
• Perform quality, service, and safety inspections
• Report incidents and hazardous conditions to supervisor
• Report employee personnel and customer issues to supervisor
• Monitor employees for proper use of PPE and supplies
• Correct at risk behavior, then report to the supervisor immediately
• Provide recommendations for corrective action on areas that need improvement

Skills

Strong verbal and written comms

Read and interpret instructions

Knowledge of cleaning methods

Education

High school diploma or GED

1–2 years related experience

Tools

Valid driver’s license

CPR/AED/First Aid certification

Forklift certification

Job description

Title: Customer Service Rep Lead

Job Overview The CSR Lead will be responsible for the cleanliness and sanitation of the areas assigned and will provide some work direction to custodial staff.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Provide work direction and assistance to custodians as directed by Custodial Supervisor
• Assist Custodial Supervisor in scheduling and training staff as needed
• Operate motorized cleaning equipment
• Track equipment inventory, maintenance, and repairs
• Schedule clean up and repairs as needed
• Maintain daily upkeep of assigned area
• Track and maintain supplies inventory
• Assist Custodial Supervisor in purchasing cleaning supplies and equipment
• Perform quality, service, and safety inspections
• Report incidents and hazardous conditions to supervisor
• Report employee personnel and customer issues to supervisor
• Monitor employees for proper use of personal protective equipment, and supplies
• Correct at risk behavior, then report to the supervisor immediately
• Provide recommendations for corrective action on areas that need improvement

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience

High school diploma or GED required. 1 to 2 years related experience

Certificates, Licenses, Registrations

CPR/AED/First Aid certification. May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, and Abilities

Ability to read and interpret instructions, procedures, manuals, and other documents. Strong verbal and written communication skills. Knowledge of cleaning methods and equipment and willing to share with team. Knowledge of the upkeep and care of the cleaning equipment. Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Shifts and Compensation

Monday-Friday: 10:00am-6:00pm $17.00-$18.00 per hour

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the-art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.