Customer Service Rep III

Medtronic; California (MO); Remote; USD 61,000 - 71,000; Full time

Job summary

A leading healthcare technology company is looking for a Customer Support Representative to provide excellent telephone support and manage customer inquiries. The ideal candidate will have at least 4 years of relevant experience and strong communication skills, along with the ability to work independently. This position offers competitive salary and flexibility with remote work options.

Benefits

Comprehensive benefits package

Opportunities for career advancement

Flexible remote work options

Qualifications

• Minimum of 4 years of relevant experience.
• Broad practical knowledge of operational systems.
• Experience in data entry and communication.

Responsibilities

• Provide telephone support to customers while entering data.
• Document product complaints and service requests.
• Issue Return Goods Authorizations.

Skills

Strong communication skills

Ability to work independently

Proficiency in using computers

Education

High School diploma or equivalent

Job description

Why consider this job opportunity

• Salary up to $61,200.00
• Eligible for a short-term incentive called the Medtronic Incentive Plan (MIP)
• Comprehensive benefits package including health, dental, vision insurance, and more
• Opportunities for career advancement and growth within the organization
• Flexible remote work options with up to 25% travel
• Supportive work environment focused on innovation and employee well-being

What to Expect (Job Responsibilities)

• Provide timely telephone support to customers while entering data into the Medtronic Business System
• Document product complaints, service requests, and inquiries generated by customers
• Issue Return Goods Authorizations and coordinate follow-ups on Sales Orders
• Escalate customer requests and issues to a Technical Services Specialist when appropriate
• Stay updated on procedures related to job functions that affect product and service quality

What is Required (Qualifications)

• High School diploma or equivalent with a minimum of 4 years of relevant experience
• Broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education
• Strong communication skills to interact with customers and internal departments
• Ability to work independently and manage multiple tasks effectively
• Proficiency in using computers for data entry and communication

How to Stand Out (Preferred Qualifications)

• Experience in a call center environment or customer service role within the healthcare industry
• Familiarity with Medtronic products or similar healthcare technology
• Strong problem-solving skills and attention to detail
• Ability to work collaboratively within a team setting
• Previous experience with sales order processing or customer follow-up

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