Customer Service Rep II, Structured Settlements

Corebridge Financial; Amarillo (TX); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company matching

Paid Time Off (at least 24 days annually)

Employee Assistance Program

Volunteer Time Off

Job summary

Corebridge Financial is seeking a Customer Service Rep II in Amarillo, TX. This role focuses on personalized service to participants of Structured Settlements through inquiries via mail, fax, or telephone.

Candidates should have 3+ years of insurance experience, excellent communication skills, and proficiency in Microsoft Office. The position operates under a hybrid model, allowing flexible work options. Corebridge offers a comprehensive benefits package including health insurance and a generous 401(k) plan.

Qualifications

• Preferred 3+ years of insurance experience, especially with annuity products.
• Excellent attention to detail and accuracy.
• Strong problem-solving and analytical skills.

Responsibilities

• Respond to customer inquiries via phone and email.
• Analyze and respond to inquiries within standards.
• Maintain accurate customer service data.

Skills

Insurance experience

Attention to detail

Communication skills

Problem solving skills

Customer service orientation

Ability to multitask

Proficiency in Word and Excel

Bilingual Spanish

Education

Some college preferred

Job description

About The Role

As a Customer Service Rep II, you will be responsible for providing personalized and professional service to participants of Structured Settlements. You’ll do this by responding inquiries from annuitants via mail, fax, or telephone and may require direct interaction with the annuitant / client and follow-up to missing information, providing guidance to annuitants by working closely with both internal and external counsel. You will work with a substantial degree of independence and need to exhibit good judgment and a thorough understanding of Structured Settlement procedures and philosophies.

Responsibilities

• Respond to customer phone calls via recorded lines
• Participate in monthly peer review to evaluate call quality
• Research, analyze, and respond to moderate customer service inquiries within acceptable standards
• Key data input for customer service requests within department quality guidelines
• Handle high-priority requests in a rapid, efficient, and accurate manner
• Respond positively to participant written correspondence, and or e-mail inquiries providing a high level of service and quality that exceeds customer expectation
• Provide necessary and appropriate assistance in completion of paperwork supporting a variety of benefit transactions, both phone and mail
• Process other participant change requests (address, EFT's, etc.) within the department standards
• Maintaining benefits to ensure payments are going to the payees correctly
• Coordinate duties and tasks by effective prioritization of responsibilities and time management
• Challenge workflows & procedures and assist in making enhancement recommendations in support of "Exceptional Service"

Skills & Qualifications

• Preferred 3 + years of insurance experience preferably with immediate or deferred annuity products
• Attention to detail and accuracy
• Excellent written and oral communication skills
• Good problem solving and analytical skills
• Strong customer service and team orientation
• Ability to work independently with minimal supervision
• Ability to multitask and handle high work volume with tight deadlines
• Proficient in Word, Excel, and Microsoft Windows
• Some college preferred
• Bilingual Spanish highly desirable

Compensation

The anticipated salary range for this position is $30,000 to $33,000 at the commencement of employment. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate’s geographic location, skills, experience and other qualifications. In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan. Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.

Work Location

This position is based in Corebridge Financial’s Amarillo, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely. Remote may be considered for the right individual but must be willing to work 8:00 am - 5:00 pm, CST.

Estimated Travel

No travel required.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Equal Opportunity Employer

Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives. Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [e-mail]. Reasonable accommodations will be determined on a case‑by‑case basis, in accordance with applicable federal, state, and local law. We will consider for employment qualified applicants with criminal histories, consistent with applicable law.