Customer Service Rep I - SC: Impactful Support

MCS Health; Carolina (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

MCS Health, a healthcare services company, is seeking a Customer Service Representative I – SC to assist members and prospects with information about products and services, explain benefits, and resolve routine inquiries in a call center environment.

The role emphasizes accurate data entry, CRM case logging, and coordinating with other departments while adhering to policies and regulatory requirements; bilingual ability in Spanish and English is preferred.

Qualifications

• Customer service oriented with strong communication skills.
• Proficiency in keyboard and telephone etiquette.
• Bilingual Spanish and English preferred.

Responsibilities

• Handle and resolve service requests from customers and prospects about eligibility, certifications, and benefits.
• Prepare coverage certifications and letters of non-covered services.
• Maintain accurate policyholder demographics in systems.

Skills

Customer service

Keyboard etiquette

Telephone etiquette

Bilingual (Spanish/English)

Education

Bachelor’s Degree

Two years college credits (60-64)

High School Diploma

Job description

MCS Health, a healthcare services company, is seeking a Customer Service Representative I – SC to assist members and prospects with information about products and services, explain benefits, and resolve routine inquiries in a call center environment.

The role emphasizes accurate data entry, CRM case logging, and coordinating with other departments while adhering to policies and regulatory requirements; bilingual ability in Spanish and English is preferred.