Customer Service Rep I - PHC - Kingman, AZ

Lincare Holdings; Kingman (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated employee to enhance customer communication and support. In this role, you will engage with customers through calls, ensuring their questions are answered and problems resolved. Your contributions will be vital in maintaining accurate records and supporting compliance with physician directions. Join a team that values customer service and operational excellence, where your skills will directly impact the quality of care provided to clients.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Documents calls and intake information in a computerized system.
• Verifies and updates demographic information in records.

Job description

This employee communicates with customers to answer questions, resolve problems, identify ongoing and additional product or service needs, and support compliance with physician directions.

Job Responsibilities:

1. Communicates with customers via inbound and outbound manual calls, as well as outbound calls generated through an automated dialer system.
2. Documents calls and intake information in a computerized record-keeping system.
3. Verifies and updates demographic information, such as address and telephone number, in computerized records.