Customer Service Rep I (Part Time)

WEB-TPA, Inc.; San Antonio (TX); Remote; USD 19,000 - 23,000; Part time

Job summary

WebTPA, a GuideWell Company, is seeking a part-time Customer Service Representative in San Antonio, TX. You will handle inbound calls from providers and members, resolving questions about benefits, claims and eligibility while maintaining accurate call notes.

The role requires 0–1 year of related experience, a HS diploma or GED, and proficiency in Word, Excel and Outlook. A four-week training program is provided, with a 40-hour weekly schedule.

Qualifications

• 0–1 year of related work experience in a call center.
• Inbound call center experience in health insurance preferred.
• High school diploma or GED required.
• Proficient with Word, Excel and Outlook.
• Strong verbal and written communication skills.

Responsibilities

• Handle inbound calls from providers and members.
• Provide resolution for benefits, claims and eligibility questions.
• Document call notes for data accuracy.
• Meet customer service metrics (hold time, talk time, etc.).
• Handle callbacks and escalations as necessary.

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Locations San Antonio, TX, United States (Remote)

Job Description

GetToKnow Us!

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

What is your impact?
As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.

• $18 per hour + Quarterly Bonuses
• Part Time Position - 20 hours per week
• 4 week training Schedule Hours are Mon - Fri 8:00am to 4:30pmCST (40 Hours per week) required

Work availability required following training: Monday to Friday with 4hr shift for 10:00a-2:00p Central Time

What Will You Be Doing:

• Successfully complete our training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics:
  • Average monthly After Call Work (AUX) time
  • Average monthly hold time
  • Average monthly staff time
  • Average monthly talk time
  • Average monthly quality
• Handle call backs and escalations as necessary.

Qualifications:

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry highly preferred.
• High school diploma or GED.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are required.

General Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.