Customer Service Rep I

CorVel; Topeka (KS); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the Risk Management Solutions sector is looking for a Customer Service representative. This role involves addressing client inquiries with a commitment to quality service, offering a salary of up to $21.00 per hour. With flexible remote work options and a supportive company culture, candidates with strong communication skills and customer service experience are encouraged to apply.

Benefits

Comprehensive benefits package including medical, dental, vision, and 401K options

Opportunity for career advancement and growth

Stable company culture committed to employee development

Qualifications

• Customer service experience in Managed Care and Benefit Administration industries preferred.
• Knowledge of Workers Compensation fee schedules and regulations is a plus.

Responsibilities

• Address client and provider inquiries via email, fax, or phone.
• Maintain accurate reports and spreadsheets.
• Consult with supervisors to clarify inquiries.

Skills

Effective oral and written communication skills

Customer service experience

Proficiency with Microsoft applications

Education

High school diploma or equivalent

Job description

Employer Industry: Risk Management Solutions

Why consider this job opportunity:
- Salary up to $21.00 per hour
- Comprehensive benefits package, including medical, dental, vision, and 401K options
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Stable and supportive company culture with a commitment to employee development

What to Expect (Job Responsibilities):
- Address client and provider inquiries via email, fax, phone, or written correspondence
- Maintain accurate reports and spreadsheets as needed
- Consult with supervisors or other departments to clarify answers to inquiries
- Contact providers to discuss findings at the appropriate level
- Ensure adherence to contractual and state guidelines as well as client instructions

What is Required (Qualifications):
- High school diploma or equivalent
- Customer service experience in the Managed Care and Benefit Administration industries
- Knowledge of Workers Compensation fee schedules and regulations
- Effective oral and written communication skills
- Proficiency with Microsoft applications

How to Stand Out (Preferred Qualifications):
- Experience with medical terminology and coding knowledge
- Strong organizational skills and ability to multitask
- Detail-oriented mindset

#RiskManagement #CustomerService #RemoteWork #CareerGrowth #HealthcareIndustry

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