Customer Service Rep I

Fresenius Medical Care North America; Lawrence (MA); Remote; USD 30,000 - 50,000; Full time

Job summary

A leading laboratory services provider seeks a Customer Service Representative to support clients with laboratory inquiries. This remote position offers flexible hours, a supportive work environment, and opportunities for career advancement. The ideal candidate will have a High School Diploma, 1-2 years of relevant experience, and excellent communication skills.

Benefits

Opportunity for career advancement

Flexible hours

Supportive work environment

Qualifications

• 1-2 years of related experience in a customer service or medical/laboratory setting.
• Prior experience in a call center and/or with multi-line phone systems.
• Ability to lift up to 20 lbs.

Responsibilities

• Communicate effectively with clients to provide timely and accurate laboratory results.
• Develop and maintain relationships through proactive communication.
• Assist clients with inquiries regarding test statuses.

Skills

Excellent communication skills

Customer service experience

Problem resolution

Education

High School Diploma

Job description

Overview

Employer Industry: Laboratory Services

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible hours (M-F 11:30am EST to 8:00pm EST)
• Supportive and collaborative work environment
• Chance to provide outstanding customer service and make a positive impact on client satisfaction
• Involvement in various projects and initiatives to improve departmental policies and procedures

What to Expect (Job Responsibilities)

• Communicate effectively with clients to provide timely and accurate laboratory results
• Develop and maintain relationships through proactive communication and problem resolution
• Assist clients with inquiries regarding test statuses, requirements, and specimen handling
• Document all client interactions and escalate issues to supervisors when necessary
• Support and orient new staff members while assisting with various departmental projects

What is Required (Qualifications)

• High School Diploma required
• 1-2 years of related experience in a customer service or medical/laboratory setting
• Excellent communication skills, both verbal and written
• Prior experience in a call center and/or with multi-line phone systems
• Ability to lift up to 20 lbs and sit for extended periods

How to Stand Out (Preferred Qualifications)

• Experience in a medical or laboratory customer service role
• Familiarity with laboratory procedures and technical issues
• Ability to mentor junior staff and provide support in complex situations

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