Customer Service Rep HHR Attendant

Eurekamesquite; Seabrook (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading casino and entertainment venue in Seabrook, NH, is seeking a Casino Service Representative to exemplify exceptional guest service and uphold the core values of the establishment. The representative will interact professionally with guests, ensure a clean environment, and perform essential operations on gaming machines. This role is integral to maintaining the casino's reputation for quality service and operational excellence.

Qualifications

• Must exemplify character and hospitality as a brand ambassador.
• Requires flexibility in working schedule.
• Adherence to company and departmental policies is essential.

Responsibilities

• Provide excellent guest service and maintain a clean casino environment.
• Perform general maintenance on HHR machines and document activities.
• Comply with gaming rules and company policies.

Skills

Excellent guest service

Professional interaction

Dependability

Positive attitude

Job description

CASINO SERVICE REPRESENTATIVE

"Lives the core values of The Brook Way". In this role, the Casino Service Representative is a critical brand ambassador of our employee-owned family business and must exemplify the character, hospitality, work quality, and work ethic of an Employee Owner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Depending on experience, the duties, responsibilities, points of service, and SOPs (Standard Operating Procedures) below may be taught during the Casino Service Representative training process.

1. Report to Slot Manager.
2. Provide excellent guest service.
3. Maintain a positive attitude and interact professionally and efficiently with guests, co-workers, management, and vendors.
4. Dependable and punctual attendance is required, with flexibility in working schedule.
5. Make HHR machine fills and jackpot payouts.
6. Perform preventative maintenance, identify potential problems, and notify appropriate personnel.
7. Keep machines clean and assist in maintaining a clean casino environment.
8. Make change for guests as needed.
9. Examine and sign jackpot tickets, and prepare related documents per SOPs.
10. Verify and pay jackpot amounts to guests according to SOPs.
11. Assist with ticket concerns and report issues to your supervisor.
12. Provide information on ticket cashing kiosks.
13. Reconcile daily redemption activity promptly, following SOPs.
14. Load voucher paper and HHR tickets into machines as needed.
15. Walk the gaming floor and explain game functionality to guests upon request.
16. Perform general maintenance on HHR machines, such as replacing bulbs, buttons, clearing bill validators, and printer jams.
17. Document maintenance activities in the Department Repair Log.
18. Assist in resolving minor guest concerns or disputes.
19. Oversee projects, assign work, and support casino operations as needed.
20. Comply with gaming rules, federal anti-money laundering requirements, company policies, and IRS reporting.
21. Learn and adhere to current and future company and departmental policies and procedures.
22. Maintain appearance and uniform standards.
23. Attend scheduled shifts and meetings punctually.
24. Perform other duties as assigned.