Customer Service Rep H

Automatic Data Processing, Inc.; Aurora (IL); Vor Ort; USD 25.000 - 35.000; Vollzeit

Zusammenfassung

National Metalwares in Aurora, IL is seeking a Customer Service Representative to join our on-site team. You will handle customer inquiries, quotes, orders, and updates using SAP, while maintaining accurate data and timely communication.

The role requires 2–7 years in customer service, strong written and verbal communication, and proficiency in Excel. You will collaborate with Operations, Engineering and Sales to resolve issues and ensure smooth order processing.

Qualifikationen

• 2–7 years of experience in customer service, manufacturing preferred.
• Experience with high-volume order entry and processing.
• Proficiency in SAP or ERP software (SAP strongly preferred).
• Proficiency in Microsoft Excel and Microsoft Office.

Aufgaben

• Correspond with customers via telephone, e-mail, fax, etc.
• Respond to inquiries, provide quotes, place orders and provide order updates.
• Track orders through delivery and update teams and customers as needed.
• Collaborate with Operations, Engineering and Sales to resolve issues; escalate when appropriate.
• Maintain knowledge of all products and services.
• Enter and maintain orders and customer data in order entry systems (SAP).
• Provide product information, order status, availability, and delivery updates.
• Coordinate with Sales, Production, Shipping and other departments to resolve concerns.
• Review purchase orders for accuracy, pricing, quantities, and delivery requirements.
• Maintain accurate customer records and order documentation.
• Utilize Excel to organize information, maintain reports, and track orders.

Kenntnisse

Communication

Multitasking

Verbal and written

Excel

Problem-solving

Ausbildung

High school diploma

Tools

SAP

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep H

Full Time Professional Aurora, IL, US

2 days ago Requisition ID: 1004

Salary Range: $25.00 To $35.00 Annually

National Metalwares is looking for a Customer Service Representative that is eager to learn and grow in this fast-paced environment. We strive to build strong relationships with our customers by providing a high level of service, value-add opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams. This position will report to Plant Manager.

Key Responsibilities

• Correspond with customers via telephone, e-mail, fax, etc.
• Following standard operating procedures, respond to inquiries, provide quotes, place orders and provide order updates.
• Track orders through delivery; update manufacturing/shipping team and customers as needed.
• Work with Operations, Engineering and Sales to provide resolutions to customer problems; elevate customer issues when appropriate.
• Maintain a proficient knowledge of all company products and services.
• Accurately enter and maintain all orders and customer data in company order entry systems. Position Requirements

Position Requirements

• High School diploma required
• 2-7 years' experience in customer service position; manufacturing preferred
• Strong communication (Verbal and written) and interpersonal skills
• Strong attention to detail and ability to manage multiple projects in a timely manner

Key Responsibilities

• Accurately enter, process, update, and track customer orders using SAP.
• Respond professionally to incoming customer calls, emails, and order inquiries.
• Provide customers with product information, order status, availability, and delivery updates.
• Coordinate with Sales, Production, Shipping, and other internal departments to resolve order-related concerns.
• Review purchase orders for accuracy, pricing, quantities, and delivery requirements.
• Maintain accurate customer records and order documentation.
• Utilize Microsoft Excel to organize information, maintain reports, and track orders.
• Address customer concerns and elevate issues when appropriate.
• Perform additional administrative and customer service duties as assigned.

Required Qualifications

• Previous experience in customer service, call center operations, or order management.
• Extensive experience with high-volume order entry and order processing.
• Experience using SAP or comparable ERP software; SAP strongly preferred.
• Proficiency in Microsoft Excel and Microsoft Office.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask, prioritize deadlines, and maintain accuracy.
• Ability to work onsite for a 40-hour workweek.

Preferred Qualifications

• Customer service experience within manufacturing, steel, metals, or industrial distribution.
• Bilingual English/Spanish communication skills.
• Experience coordinating orders with production, warehouse, and shipping departments.

Important Temporary Employment Disclosure

This is a temporary position with no guarantee of employment beyond November 18, 2026.

Metalex LLC is currently undergoing a potential sale of the business. As a result, continued operations and staffing needs remain uncertain.

The assignment may end on or before November 18, 2026, depending on business conditions, operational needs, and the outcome of the sale process. Employment beyond this date is not guaranteed. Any extension would be subject to business needs and company approval.

Metalex LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, ancestry, age, disability, genetic information, military status, sexual orientation, gender identity, or any other status protected by applicable federal, Illinois, or local law.

Reasonable accommodations are available to qualified applicants and employees in accordance with applicable law.